Principal Solutions Manager

Team Summary:

Visa Direct Enterprise Client (VDEC) Group focuses on the top global revenue generating accounts across the suite of products and solutions.  Our mission is to provide exceptional support to this portfolio of clients and to bring them new market-leading offerings that create tremendous value and delight end consumer users as well as meet clear areas of demand for payment and related services across money movement.  The team will introduce innovative technologies to enable and secure Visa money movement transactions around the globe.  This team will be responsible for top line revenue growth of these multi-region global clients.  To affect this transformational support effort we are looking for individuals who are enthusiastic about our customers bringing innovation and delivering truly differentiated user experiences for their specific marketplaces.   Successful execution of this role will be achieved through a combination of excellent communication skills including presentation of highly complex scenarios in a meaningful and impactful manner deep VD product and payments industry knowledge and a passion for taking Visas rapidly expanding money movement offerings to this key set of clients. 

Role Summary:

The Manager VDEC Global Solutioning is a strategic clientfocused role that contributes to the operational success of Visa Direct enterprise clients. You will participate in early client discussions to understand priorities and challenges support solution design and help ensure strong operational performance through ongoing monitoring issue tracking and insightsdriven recommendations.

You will be part of a global team working with highvisibility clients that are expanding rapidly and contributing significantly to the exceptional growth trajectory of Visa Direct. This role sits at the intersection of solution design operational execution and data insights. You will collaborate closely with client success product technology operations data and regional partners to improve performance and support a bestinclass client experience.

Key Responsibilities:

• Support client engagement activities including discovery requirements gathering and preparation of solution documentation.
• Build foundational knowledge of Visa Direct products platform features pricing and global market differences.
• Coordinate crossfunctional teams to ensure alignment on scope timelines and solution components.
• Monitor operational KPIs and service metrics to identify trends risks and improvement opportunities.
• Track recurring and emerging client issues across multiple partners and regions ensuring timely followup.
• Translate operational data into clear actionable insights for internal stakeholders and clientfacing teams.
• Develop recommendations for product or process enhancements based on client feedback and operational findings.
• Contribute to continuous improvement initiatives and team knowledge development.

What Were Looking For:

• Experience working directly with clients or a strong interest in developing clientfacing skills.
• Strong analytical and problemsolving skills with interest in payments operations or digital money movement.
• Ability to manage multiple tasks in a fastpaced global matrixed environment.
• Collaborative team player with strong relationshipbuilding skills.
• Curious adaptable and eager to learn new concepts and technologies.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications :

Basic Qualifications
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 146200.00 to 211850.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time