Domestic OperationsCustomer Service Agent

Position Schedule:  Monday-Friday: 0800-1630

Major Duties and Responsibilities: 

• Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight. 
• Track/trace shipments & locally coordinate shipments through to delivery by due date.                                                                                                    
• Perform timely updates to shipment status and communicate them to customers and other branch locations.
• Respond timely and accurately to customer pickup and quote requests. 

Qualifications :

Minimum Qualifications:  

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English both written and verbal
• Must have the ability to work overtime in support of the departments needs
• Must be able to commute to the city of Honolulu   96817
• Proficient  with numbers and basic mathematical skills
• Comfortable working in a    professional business environment

Desired Qualifications:  

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word Excel and familiarity with PowerPoint)
• Ability to multi-task and prioritize work while under pressure
• Aptitude for math and accounting with a strong attention to detail
• Strong organizational skills
• Ability to work independently and in a collaborative team environment
• Excellent written verbal and interpersonal communication skills
• Has a demonstrated strong work ethic and reliability
• An understanding of or experience with logistics networks is a plus

Additional Information :

Reporting Structure 

• Supervisor and Manager

Expeditors offers excellent benefits

• Paid Vacation Holiday Sick Time 
• Health Plan: Medical Prescription Drug Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $22-$25 per hour

Remote Work :

No

Employment Type :

Full-time