ServiceNow Business Analyst.
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Work on a growing dynamic team to implement new ServiceNow features develop custom enhancements to ServiceNow applications create new custom applications and migrate legacy solutions to the latest technologies. Our current programs include a broad rollout of NowAssist and Predictive Intelligence capabilities expansion of Configurable Workspace capabilities and numerous modernization and automation initiatives.This position offers a flexible working set-up with options for on-site hybrid or remote arrangements depending on your location and preference. Youll report to our Bogota office collaborating with global teams and stakeholders across multiple regions.
Responsibilities include the following and other duties may be assigned:
- ServiceNow Business Analyst plays a key role in aligning business needs with technical implementation within the ServiceNow platform
- Responsibilities may include the following and other duties may be assigned
- Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements
- Analyses business requirements and translating them into actionable ServiceNow tasks and projects
- Provides technical expertise for system functional specifications and deploys new and current systems processes and procedures in a cost-effective manner
- Works closely with stakeholders including business users ServiceNow architects and developers to ensure solutions align with organizational goals and are implemented effectively
- Translate high-level process definitions into detailed ServiceNow implementation designs (epics features user stories)
- May configure system settings and options; plan and execute unit system and integration testing to meet business requirements. May lead cross-functional linked teams to address business or systems issues
- Conduct testing and ensure quality assurance
- Works independently under limited supervision to determine and develop approach to solutions.
- Communicates with senior internal and external customers and vendors
- May provide guidance coaching and training to other employees within job area.
Required Knowledge and Experience:
- Bachelors degree
- Fluent in English level (Speaking - Writing and Listening)
- Five years of ServiceNow experience with demonstrated success in managing technical teams in global organizations
- Proficiency in business and IT agile methodologies; experience with Scrum/Agile frameworks
- Hands-on expertise in ServiceNow
- Familiarity with software engineering principles and design patterns
- Knowledge of software security practices
- Ability to advocate for out-of-the-box ServiceNow solutions while aligning with business needs
- ServiceNow Certified System Administrator Certified Implementation Specialist IT Service Management (CIS - ITSM) Certified Implementation Specialist Customer Service Management (CIS CSM) and/or Certified Implementation Specialist Human Resources (CIS HR) is advantageous
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
