Field Service Engineer CT
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Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Field Service Engineer - CTJob Description
Job title: Field Service Engineer
Work Location: Kolkata
Looking for Field Service Engineer with CT (Computedtomography) experience.
Job Responsibilities:
Provides first-line technical assistance and maintenance for customers including basic troubleshooting repair and installation of products and services under direct supervision ensuring adherence to company standards and regulatory guidelines.
Supports in documenting service activities including recording diagnostics resolutions and test procedures ensuring accurate and transparent records are maintained for future reference and traceability.
Works under direct supervision following established processes and procedures with guidance from senior engineers to navigate operational policies ensuring compliance and consistent service delivery.
Records customer interaction time parts used and service outcomes in real-time contributing to the teams efficiency and the overall accountability of service operations.
Assists in the preparation for onsite visits by gathering necessary tools and parts learning to diagnose issues and formulate action plans to ensure effective resolution during the first visit.
Participates in addressing customer concerns escalations and complaints under the guidance of more experienced engineers contributing to the resolution process and gaining exposure to more complex service scenarios.
Collaborates with the service team providing support in resolving technical issues and learning to identify cost-effective repair solutions that minimize downtime and enhance service quality.
Performs routine and standard service tasks in the field utilizing diagnostic tools and basic troubleshooting techniques while learning to address more complex issues as experience is gained.
Identifies and reports potential sales opportunities or value-added services during field service visits contributing to the businesss growth and gaining insight into the sales process.
Develops a foundational understanding of assigned products and services actively seeking opportunities for learning and improvement to ensure effective and high-quality service delivery.
Preferred Skills:
Regulatory Compliance
Data Analysis & Interpretation
Root Cause Analysis (RCA)
Troubleshooting
Service Operations
Technical Documentation
Customer Service
KPI Monitoring and Reporting
Product Installation
Product Repair & Maintenance
Minimum required Education:
High School Diploma Vocational Education/ Bachelors Degree in Engineering Medical Science related field or equivalent.
How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companys facilities.
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
