Customer Success at VC-backed fintech platform
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
This is a job that we are recruiting for on behalf of one of our customers.
Customer Success
Company Description: VC-backed fintech platform
Job Description:
Join a fast-growing fintech platform as a Customer Success professional playing a pivotal role in supporting customers and founders. Youll bridge customer insights with internal teams drive operational efficiency and contribute to product marketing and growth strategies. This is a high-impact role in a dynamic startup environment.
Location: Leicester UK
Why this role is remarkable:
Work directly with founders and gain exposure to all areas of a fast-scaling fintech startup.
Backed by top-tier VCs reflecting strong market position and growth potential.
Key role in connecting customer insights with product marketing and operational decisions.
What you will do:
Serve as the operational bridge between customers and internal teams ensuring feedback and issues are captured and actioned.
Handle customer queries across email live chat and phone with timely empathetic support.
Collaborate with founders on high-priority operational tasks including reporting and data analysis.
The ideal candidate:
Proven experience in customer support customer experience or operations.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Comfortable working closely with founders in a fast-moving startup environment.
How to Apply:
To apply for this job speak to Jack our AI recruiter.
Key Skills
- Risk Management
- Conflict Resolution
- Incident Reports
- Justices
- Legislative Process
- Emergency
- Rescue Operations
- safety compliance
- Professional Development
- Access Control
- Personnel Management
- Safety Management
- Risk Assessments
- General Public
- Social Events
About Company
Jack helps candidates find the perfect job and Jill helps companies find the perfect candidate.
