Director of Digital

The Director of Digital will lead and evolve ANSs Digital Services practice with a focus on Microsoft Dynamics 365 and Low Code solutions including Copilot and AI. This role is pivotal in driving innovation delivery excellence and customer success across digital transformation engagements. The Director of Digital will shape strategy build and mentor delivery teams and ensure scalable high-margin services that align with ANSs growth ambitions.

What will you be doing

• Define and execute the digital services delivery strategy across D365 and Low Code/AI platforms.
• Lead cadence of strategic and operational KPIs and Processes including Forecasting Budgeting and modelling.
• Commercial management of the digital practice area
• Regular engagement with commercial finance
• Presentation of performance modelling and metrics to C-suite with commercial recommendations for improvement
• Champion continuous improvement governance and service health reporting.
• Represent Digital Services at SLT and CoE board reviews.
• Oversee delivery of complex D365 and Power Platform solutions ensuring quality scope budget and Customer satisfaction
• Act as escalation point for strategic customer engagements including Executive sponsorship of major customers
• Align delivery with pre-sales project management managed services teams and other internal teams.
• Lead mentor and develop resources across the Digital practice
• Support the evolution of the services ensuring they are easy to sell deliver and support and providing the resource for successful delivery of the services
• Promote a high-performance inclusive and collaborative culture.
• Define and manage KPIs PDRs and career progression pathways.
• Own budget revenue utilisation recovery and margin targets for Digital Services.
• Support resource planning and capacity forecasting including management of WIP and Headcount planning.
• Drive service profitability and customer satisfaction.
• Ensure seamless transition of projects from Sales to Delivery and Managed Services

What will you bring to the role

• Strong commercial acumen demonstrating multiple years experience in managing complex budget forecasting and financial processes including communication to C suit
• Experience in complex operational modelling in a delivery function
• Experience of various Target Operating Models and Organisational design in PS or MSP environments
• Extensive consultancy experience delivering customer solutions
• Expertise in agile and waterfall methodologies
• Leadership in professional services in MSP environments
• Experience in leading managing and developing large complex technical teams across varying seniority levels
• Product and domain knowledge in D365 Low code and AI technologies communicating to customers
• Experience in Enterprise level stakeholder engagement
• Experience in project directorship and service design
• Significant experience in leading senior professionals in large project environments

What corecompetencies are required for thisrole

Commercial

• Financial modelling into strategic planning and decision-making processes.

• Budget Management delivering commercial KPIs

• Analysis & Reporting current actual and future forecasts identifying trends and improvements to maintain or exceed budget.

• Executive communication of complex financial processes to C-suite

• Coaches and mentors Delivery SLT in commercial processes and cadence of review.

Collaboration

• Embeds collaboration into strategic planning and decision-making processes.

• Builds relationships with individuals and organizations for resources and support.

• Navigates complex collaborations. Understands and addresses political cultural and organisational barriers.

• Evaluates collaborations. Measures their impact and identifies areas for improvement.

• Coaches and mentors junior team members to support them to develop when collaborating.

Communication

• Stays up to date with emerging communication trends and best practices.

• Facilitates dialogue among diverse groups to build understanding and consensus.

• Communicates through crises. Addresses concerns and builds trust with people and stakeholders always embodying the value.

• Influences key decision-makers and other stakeholders to drive positive outcomes for the organisation.

Inclusion

• Actively sponsors employees from underrepresented groups for their development and advancement.

• Establishes alliances externally. Promotes diversity equity and inclusion in the broader community.

• Leads industry by example. Shares insights on how to promote inclusion and equity in the workplace.

• Drives systemic change. Influences the wider community to promote inclusion and equity.

Personal Effectiveness

• Actively pursues professional growth with clear purpose and meaning.

• Navigates ambiguity and uncertainty with ease and confidence. Gives guidance and direction to others in complex situations.

• Fosters a growth-focused culture. Models continuous improvement. Coaches and guides others on growth mindset.

• Models deep self-awareness. Demonstrates deliberate actions to improve personal impact.

Execution

• Drives execution. Uses a clear and comprehensive vision and strategy. Builds commitment to it.

• Creates and leads high performing teams that deliver.

• Navigates complex and ambiguous obstacles. Makes informed decisions with limited information.

• Manages change effectively. Minimises disruption and negative impacts on the organisation.

Problem Solving

• Develops innovative solutions. Uses unconventional thinking and approaches.

• Incorporates stakeholder feedback to inform the problem-solving process.

• Leads problem-solving efforts. Guides and coaches others.

• Continuously improves processes. Measures the effectiveness of the problem-solving process. Makes adjustments as needed.

Consultancy

• Directs the strategy and operations for a significant consultancy practice.

• Oversees practice development proposals sales account management and the delivery of consultancy services over a wide range of topics.

Risk Management

• Devises communicates and actively drives the implementation of the departmental strategy for risk management.

• Provides leadership by clearly outlining risk management procedures and providing tools and techniques to implement the departments risk strategy.

• Delegates authority for planning and execution of risk management activities across the team.

• Pre-empts changes as well as associated risks and helps to devise strategies for being compliant and risk ready in future.

Core Leadership

• Actively creates and shapes culture with intention and purpose.

• Drives leadership development programs. Builds the leadership capabilities of others.

• Facilitates organisational learning. Creates structures and processes that support knowledge sharing and transfer.

• Evaluates and implements external partner tools that promote people development and high performance.

• Serves as a trusted leader. Gives guidance and support to senior leaders and other key stakeholders.

Strategic Thinking

• Anticipates emerging trends and disruptions in the business environment. Develops strategies to capitalise on them.

• Develops and implements solutions to complex problems differentiating from competitors

• Leverages extensive industry knowledge and networks. Creates partnerships and collaborations that drive organisational growth and transformation.

• Communicates the organisations strategic direction to internal and external audiences

Innovation

• Uses innovation to disrupt industry norms. Envisions new possibilities. Pushes the boundaries of what is possible.

• Transforms industries by driving economic and social progress.

• Shapes the future by anticipating and influencing trends technologies and social and environmental issues that impact the world

At ANS weve created a place where everyone can be themselves and we empower our people to get the job done. Openness ambition honesty and passion are what drive us every day. We are bold courageous and innovative and we do it like no other. We invest in our training development health and more we give you the benefits and flexibility to maintain a happy work-life balance.

Were proud of the inclusive fun dynamic environment weve created. Its a safe space that works for dont have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more atLinkedIn pages.

Whats in it for you
With fantastic benefits an inclusive culture and a cool office space were your kind of workplace.

Company benefits

• As standard:25 daysholiday plus you can buy up to5 moredays
• A little extra:well give you yourbirthday offand an extracelebration dayfor whatever you want!Tying the knotYou get 5 days additional holiday in the year you get married. Oh and 5volunteer days!
• Private health insurance
• Pension contribution match and 4 x life assurance
• Flexible workingandwork from anywherefor up to 30 days per year (some exceptions)
• Maternity: 16 weeks full pay Paternity: 3 weeks full pay Adoption: 16 weeks full pay
• Company social events get ready for a jam-packed calendar
• Electric car scheme
• 12 days of personal growth development time

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly regardless of age disability gender reassignment gender expression marriage and civil partnership pregnancy and maternity race religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.