Digital Transformation Specialist

Responsibilities / Tasks

This role is open to candidates based anywhere in the UK

Were hiring an innovative Digital Transformation Specialist to accelerate the digital transformation of our service operations. Youll redesign key processes modernize data and workflow systems and deliver automation AI and APIdriven integrations that boost efficiency and elevate service performance. Youll collaborate across functions to enhance our SQLbased planning tools and ecatalogue reduce quotation lead times and embed connected datadriven ways of workingwhile enabling teams through clear training documentation and coaching.

• Build modern workflows: Design and implement digital workflows and automated processes that improve efficiency and consistency in service operations.

• Drive automation & digitalization: Identify automation opportunities and implement digital and AI tools that streamline service delivery and improve internal efficiency.

• Own core platforms: Maintain and optimise our SQLbased serviceplanning database and ecatalogue for data quality accuracy and reliable outputs.

• Integrate systems via APIs: Build and support API integrations that connect catalogue planning and reporting systems for seamless data flow.

• Apply AI where it matters: Use AIenabled methods to improve search quality recommendations and process automation.

• Shorten cycle times: Reduce quotation lead times by improving data flow and standardising key service processes.

• Unify the tech stack: Partner with digital IT engineering and operations to integrate AI smart technologies IoT and analytics into everyday service processes.

• Enable people not just tools: Engage stakeholders deliver training and provide clear guides so teams confidently adopt new digital processes.

• Lead change: Champion digital transformation by spotting opportunities influencing stakeholders and embedding better ways of working.

• Decide with data: Use analytics and reporting to assess performance and recommend improvements.

• Improve continuously: Monitor solutions after launch and drive enhancements over time.

What this role offers

• Endtoend ownership: Real accountability for platforms integrations and process designnot just maintenance

• Modern toolset: Handson with AI APIs automation and data platforms to solve highvalue service problems

• Visible impact: Measurable improvements in service performance cycle times and user adoption

• Crossfunctional scope: Work at the intersection of service engineering IT and operationswhere transformation actually happens

• Continuous growth: Space to experiment pilot and scale new solutions with tangible business outcomes

Your Profile / Qualifications

• Bachelors or Masters degree in Engineering IT Data Science or a related field

• Experience in digital transformation process automation or smart manufacturing

• SQL skills with experience managing or enhancing data platforms

• Practical experience with APIs integrations and data pipelines

• Exposure to AIenabled digital tools and automation methods

• Crossfunctional stakeholder management and the ability to drive change in production or service environments

• Proven ability to train users simplify complex topics and support organisational change

• Strong understanding of AIdriven automation and data analytics

• Experience with digital catalogues (e.g. Quanos) ERP MES or similar systems is a plus

• Exceptional communication and presentation skills are essential with the ability to articulate ideas clearly influence cross-functional stakeholders and operate effectively within a matrix organization

• This role requires travel to Europe at least once per quarter. Applicants must have the appropriate rights to travel without visa restrictions as the company is unable to provide visa sponsorship.

Did we spark your interest
Then please click apply above to access our guided application process.