IT Incident Manager
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Job Location:
Richfield, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Overview
Snap-on Business Solutions (group under RS&I Division of Snap-on Incorporated)
Richfield OH 44286
Monday thru Friday 8a - 5p
Responsible for end-to-end management of incidents or events within the organizations IT infrastructure or key functions of the business. Coordinate incident response efforts while managing to minimize downtime and business impact and providing stakeholder and cross-functional team communication. Conduct 8D or similar post-incident reviews to minimize the risk of reoccurring incidents. Manage action items and communication from the post-incident reviews. Drive rapid continuous improvement where applicable.
Responsibilities
1. *Lead end-to-end management of each incident or event. 2. *Coordinate incident response efforts during the incident as well as post-incident. 3. *Keeps multiple management teams and business stakeholders aware of incident status and escalations. 4. *Lead and project manage the post-incident review utilizing tools such as 8D 3L5Y (3 levels 5 Whys). Project manage the action items and completion of those items identified. 5. *Continually look for and recommend process improvement opportunities for implementation. Utilize the Rapid Continuous Improvement (RCI) library of resources to identify and implement improvements. 6. *Ability to work as needed on weekends and/or after-hours depending on the severity and/or time of the incident. 7. *Coordinate with the IT project manager(s) to determine timelines and resource availability for post-incident review tasks. 8. *Coordinate efforts with all of IT as well as all SBS Associates to ensure that the information assets of the Company and the commercial clients are protected at all times. 9. Perform other duties as assigned. |
Qualifications
- Bachelors degree is preferred.
- 5 years of experience is required.
- Project Management certification is desired.
Ability to build assemble and direct teams proactively pursue opportunities and issues providing the team with necessary product and IT technology information to direct the teams efforts to bottom line results. Excellent planning project management and implementation skills. Must thrive in a fast-paced multi-tasking results focused environment. Proficient with Microsoft Office Suite especially Microsoft Project. Extensive knowledge of and technical experience with cloud hosting and services; specifically AWS. Excellent interpersonal and communications skills and ability to collaborate with clients technical staff and vendors. Proven ability to communicate on a Business and IT technical level. Excellent problem solving and consultative skills. Must be a collaborator with a cheerful outlook enthusiasm initiative sense of urgency and be self-motivated. Ability to travel to remote company locations or for other business-related needs as required. |
Required Experience:
Manager
Key Skills
- Computer Hardware
- IT Experience
- IT Management
- Network Installation
- Vendor Management
- Computer Networking
- Microsoft Windows Server
- Windows
- IT Service Management
- ITIL
- SAN
- Network Architecture
About Company
Snap-on understands the mechanics of the automotive repair business. The company is a leading manufacturer and distributor of high-quality hand tools, as well as auto diagnostic equipment and "under-car" shop implements, such as hydraulic lifts and tire changers. Snap-on has built a b ... View more
