Public Safety Communications Training & Support Specialist

The Public Safety Communications Training support specialist reports to the Services & Support Division Manager and plays a key role in supporting new hire training continuing education and quality initiatives for our 911 Center. This is a full-time in-person position based at our Public Safety Communications facility.

This position normally works a standard Monday-Friday 8:00 a.m.-5:00 p.m. schedule. Individuals who apply will go through an online assessment process. Candidates must be able to successfully complete a psychological evaluation as part of a conditional offer of employment.

Purpose of the Position:

The purpose of this position is to assist with various training programs within the Buncombe CountyPublic Safety Communications (PSC) Department as well as assisting with the 911 Emergency Communications QualityAssurance (QA).

Minimum Education Training and/or Experience:

High school diploma or GED and a minimum of two (2) years of publicsafety telecommunicator experience; or an equivalent combination of education and experience. Dispatch experience in lawfire and EMS preferred.

Additional Training and Experience:

The following certifications or their equivalents are preferred. Some may be required to be maintained while in the position:

Public Safety Telecommunicator Certificate
National Incident Management System (NIMS)
Emergency Medical Dispatcher Certification
Emergency Medical Dispatcher Q
Emergency Police Dispatcher Certification
Emergency Police Dispatcher Q
Communications Training Officer Certification
DCI modules 1 2 3 and 6 (preferred)
DCI ATAC (preferred)
General Instructor certification (preferred)

License and/or Certification Required by Statute or Regulation:

Must possess and maintain a valid Terminal Operatorcertification provided by SBI/CJIS. Public Safety Telecommunicator Certificate EMD Certificate and OEMS Certificate.

Essential Functions of the Position:

• Supports the development delivery and evaluation of training programs for new and existing PSC staff.
• Tracks and reviews trainee progress ensuring benchmarks are met and identifying areas for improvement.
• Collaborates with management to assess training effectiveness and make recommendations on trainee status.
• Assists in updating training materials including the 911 Training Manual and curriculum.
• Assists with in-service training APCO-certified courses (e.g. PST1 EMD CTO Supervision FSC LEC) and departmentwide training sessions.
• Participates in recruitment and public engagement efforts such as job fairs and workshops.
• Supports the Quality Assurance (QA) Program by conducting case reviews analyzing trends and recommendingperformance improvements.
• Manages protocol software certifications and tracks required employee certifications via state systems.
• Serves as Assistant Terminal Agency Coordinator (ATAC) and provides technical assistance to staff.
• Maintains accurate records for training QA continuing education and certifications.
• Provides feedback and coaching to staff based on QA findings and collaborates on performance improvement plans.
• Assists with implementing best practices in emergency call handling and protocol compliance.
• Performs other related duties as assigned.

Knowledge Skills and Abilities:

• Strong knowledge of emergency telecommunications systems CAD radio technologies and public safety softwareapplications.
• Proficient in research methods computer skills and the ability to learn and operate various software platforms.
• Effective instructional and communication skills including the ability to teach lead meetings and collaborate with professional staff.
• Knowledge of quality assurance practices including assessment tools and performance evaluation techniques.
• Ability to provide technical assistance exercise sound judgment and interpret policies and quality standards.
• Familiarity with HIPAA regulations and local government procedures.
• Knowledge of County geography major landmarks and emergency response zones.
• Skilled in customer service office equipment use and maintaining accurate records and reports.
• Ability to gain and apply knowledge of CJIS and other regulatory systems

In order to uphold internal pay parity and equity salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture one that fully engages all of our employees honoring and building on each employees unique experiences opinions and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race natural hair or hairstyles ethnicity creed color sex sexual orientation gender identity or expression national origin or ancestry marital or familial status pregnancy veteran status religious belief or non-belief age or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment hiring assignment promotion and compensation shall not be based on any of these protected addition the County expressly prohibits any form of workplace harassment or discrimination.