Director Associate Director, Group Operations Transformation
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This position is responsible for the success of strategic outcomes through the direct oversight leadership and delivery of multi-year strategic programs aligned with segment goals. The role partners across business lines vendor and value streams to ensure strategic objectives achieve intended outcomes.
Position Responsibilities:
Program Leadership for Group PAS Program
Serve as Program Manager for the Program ensuring alignment with Group Business strategy and transformation objectives.
Drive end-to-end delivery of PAS implementation and associated process changes within Hong Kong.
Establish program governance and ensure adherence to timelines budgets and quality standards.
Strategic Planning & Governance
Define and enforce program principles and priorities across implementation phases (MVP1 MVP2 etc.).
Collaborate with business and technology stakeholders to ensure delivery plans meet operational compliance and customer experience standards.
Represent the program in governance forums providing clear updates on progress risks and mitigation strategies.
Business Design & Integration
Oversee integration of new systems with existing business processes and tools.
Ensure business continuity during transition maintaining service quality STP capabilities and regulatory compliance.
Stakeholder Engagement & Change Management
Partner with cross-functional teams (Operations IT Distribution Product Compliance & etc) and vendor to align on requirements and timelines.
Lead change management efforts within Hong Kong including communication training and adoption strategies.
Risk Compliance & Regulatory Assurance
Ensure all program activities comply with risk audit and regulatory standards.
Maintain integrity of financial compliance and regulatory reporting throughout implementation.
Data & Reporting Readiness
Oversee readiness for data migration reporting and analytics capabilities to support business needs.
Required Qualifications
Bachelors degree in Business Administration Economics or equivalent
Proven experience leading complex multi-year programs within the financial services industry
Proven experience driving innovation within well-established organizations looking to move to the next level of success
Proven experience working with cross-functional agile teams and projects
Strong understanding of Group Life & Health business operational workflows and transformation methodologies
10 years of program management experience
Proven ability to probe for understanding of risks and issues to ensure transparency and supports achievement of business objectives
Excellent critical thinking and problem-solving skills to form actionable plans. Proven experience as a creative and innovative thinker with the ability to challenge the status quo to drive significant change
Highly self-directed and comfortable thinking through disparate processes systems solutions and areas to leverage enterprise linkages to support successful change
Ability to influence without direct authority and highly effective negotiation and collaboration skills; proven success in building and managing relationships
Strong ability to presents complex ideas clearly with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives
Strong written and verbal communication skills with an ability to provide updates to all levels including senior management
Strong financial acumen with an ability to understand key metrics and their relation to business drivers
PMP and/or CSM preferred
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Director
Key Skills
- Business Development
- Information Technology
- Oversight
- Professional Development
- Account Management
- Client Relationships
- Project Management
- Strategic Initiatives
- Ensure Compliance
- Program Development
- KPI
- Product Development
- Direct Reports
- Strategic Development
- Special projects
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
