Customer Service Representative – Bilingual
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Manulife is a leading international financial services provider helping people make decisions easier and lives better. Help shape the future you want to see and discover that better can take you anywhere you want to go.
Join Our Team as a Bilingual Customer Service Representative Individual Insurance
The Canadian Contact Center is looking for passionate Bilingual Customer Service Representatives (French & English) to support our Individual Insurance segment. This is your chance to make a real difference by helping customers protect what matters mosttheir health financial security and future.
As the first point of contact youll provide guidance and empathetic support on individual insurance products. Youll help customers understand their policies answer questions and resolve inquiries with care and professionalism.
Why Youll Love Working With Us:
- Impactful Work: Every interaction helps customers feel confident and secure about their insurance decisions.
- Supportive Environment: We make it easy to start and grow your career with comprehensive training and ongoing development.
- Hybrid Flexibility: Collaborate in the office Tuesday to Thursday and enjoy remote work for the rest of the week.
- Growth Opportunities: Learn new skills advance your career and become an expert in individual insurance solutions.
- Positive Culture: Celebrate wins share knowledge and work with a team that values your well-being.
- Perks: Unlimited coffee tea hot chocolate sparkling water a welcoming atmosphere and a workplace that prioritizes balance.
- Community Impact: Enjoy one paid volunteer day per year to give back and make a difference in your community.
If youre bilingual customer-focused and eager to help people protect their future wed love to have you on our team!
Responsibilities
- Deliver exceptional customer service to clients and advisors by addressing inquiries and resolving issues within established turnaround times.
- Handle sensitive and complex situations with professionalism to ensure customer satisfaction.
- Communicate detailed resolutions clearly through both oral and written channels to internal business areas.
- Identify customer needs clarify information research issues thoroughly and provide effective solutions or alternatives.
- Build strong sustainable relationships by engaging customers and going the extra mile.
- Achieve personal and team performance targets both qualitative and quantitative.
Qualifications
- Excellent communication skills in both verbal and written formats.
- Bilingual in French and English (required).
- Previous call center experience ideally within financial services or insurance is a strong asset.
- Proficient computer and keyboarding skills.
- Post-secondary education or equivalent work experience.
- Ability to learn and apply new information quickly and confidently.
- Strong interpersonal skills and a customer-first mindset.
- Ability to multi-task and manage priorities effectively.
- Comfortable working in a fast-paced dynamic environment while maintaining professionalism.
- Proactive and committed to going above and beyond for customers.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Nova Scotia Halifax 2727 Joseph Howe DriveWorking Arrangement
Salary range is expected to be between
$37425.00 CAD - $62375.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
