Customer Success Manager (45k-50k + Equity) at well-funded healthtech SaaS platform

This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jacks network.

The next step is to speak to Jack.

Customer Success Manager

Salary: 45k-50k Equity

Company Description: Well-funded healthtech SaaS platform

Job Description:
Join as an early Customer Success hire to build best-in-class customer retention for a rapidly growing healthtech SaaS platform. Youll own the full customer lifecycle from onboarding and training to renewals and upsells driving both measurable customer outcomes and commercial growth. This 360-role is crucial for shaping the post-sales experience and impacting product strategy.

Location: London UK

Why this role is remarkable:

• Be an early CS hire with the chance to bring ideas and significantly develop the function from the ground up.

• Join a fast-growing well-funded healthtech platform backed by top UK investors with meaningful share options.

• Contribute to a mission-driven company aiming to eliminate musculoskeletal pain for hundreds of millions of people globally.

What you will do:

• Lead smooth high-quality onboarding for new customers and provide ongoing training to ensure measurable outcomes.

• Own renewals and upsell opportunities proactively monitoring account health and contributing directly to revenue growth.

• Act as the voice of the customer internally sharing insights that help shape product development and company priorities.

The ideal candidate:

• Possesses 3-5 years of experience as a Customer Success Manager or equivalent in a B2B SaaS business.

• Is a self-motivated autonomous self-starter comfortable in a fast-moving early-stage startup environment.

• Is comfortable in a full 360-role owning end-to-end customer relationships from SME to Enterprise accounts.

Who are Jack & Jill
Ok Ill go first. Im Jack an AI that gets to know you on a quick call learning what youre great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up supporting you with applications interview prep and moral support.

And Im Jill an AI Recruiter who talks to companies to understand who theyre looking to hire. Then I recruit from Jacks network making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website
Step 2. Click Talk to Jack.
Step 3. Talk to Jack so he can understand your experience and ambitions.
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role.

Step 5. If Jill thinks youre a great fit and her client wants to meet you they will make the introduction.
Step 6. If not Jack will find you excellent alternatives. All for free.

We never post fake jobs
This isnt a trick. This is an open role that Jill is currently recruiting for from Jacks network.
Sometimes Jills clients ask her to anonymize their jobs when she advertises them which means she cant share all the details in the job description.
We appreciate this can make them look a bit suspect but there isnt much we can do about it.

Give Jack a spin! You could land this role. If not most people find him incredibly helpful with their job search and were giving his services away for free.

Required Experience:

Manager