Tier 2 IT Engineer On-Site
Share
Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
A bit about Lyra
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees name and culture that have made them successful. As a platform of Evergreen Services Group we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About The Position
One of our operating companies Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues maintain computer systems and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.
Responsibilities:
- Diagnose and troubleshoot technical issues
- Maintain computer systems
- Provide remote and onsite support
- Maintain documentation of processes issues and solutions
Requirements
- 2 years of experience in IT engineering and/or customer facing
- Knowledge of Windows and Linux operating systems
- Familiarity with networking concepts and tools
- Excellent problem-solving and communication skills
Expected Outcomes
- Resolve technical issues in both a remote and on-siteenvironment
- Interact with members of client headquarters including high level executives
- Provide the best possible solution to clients
- Maintaining clear communication with clients
- Keeping assigned tickets organized and updated
- Periodic assignment of afterhours on-call support
Compensation & Benefits
- Up to $70K / Year based on experience
- Health Dental Vision & otheradditionalbenefits
- 401K (With 3% Match) eligible after 90 Days
- Generous PTO
Key Skills
- Data Center Experience
- Splunk
- System Security Plans
- Cybersecurity
- Computer Networking
- Nginx
- Root cause Analysis
- Windows
- Apache
- Visio
- SSO
- Troubleshooting
About Company
Lyra Technology Group is seeking a Desktop Support Technician (Level II) for one of our operating companies, TechVoo.About Lyra… Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are ... View more
