IT Field Services Engineer

Hoboken, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Site Support Responsibilities

Provide on-site Level 2 IT support to end users by resolving incidents service requests and problem tickets assigned to the Field Services queue.
Troubleshoot and resolve issues related to hardware operating systems and application software.
Perform endpoint security remediations as directed by the Information Security team.
Support a wide range of end-user and IT devices including:
- Windows desktops and laptops
- Apple devices (MacBooks iPads etc.)
- Chromebox devices
- Printers scanners and peripherals
Deliver hands-and-feet support for infrastructure teams (network systems administration etc.).
Provide on-site IT support for events including executive and board meetings.
Coordinate with the Central IT Service Desk to ensure SLA adherence and high customer satisfaction.
Perform Moves Adds and Changes (MAC) activities including workstation setup and teardown.
Manage PC refresh and hardware lifecycle processes:
- Imaging configuration deployment reclamation
Handle IT asset management:
- Equipment delivery and tracking
- Inventory of computers peripherals and accessories
Conduct weekly inventory audits and submit stock reports.
Coordinate with vendors and OEMs for RMAs and hardware/software issue resolution.

Required Skills & Qualifications

Associates or Bachelors degree in IT Computer Science or related field (or equivalent experience).
5 years of experience in IT Field Services or Deskside Support.
CompTIA A certification (mandatory).
Good understanding of the ITIL framework.
Strong knowledge of end-user IT technologies and support operations.
Experience supporting customer-facing or infrastructure environments.
Hands-on experience working with technology vendors.
Proficiency in Microsoft Office tools (Excel PowerPoint).
Excellent verbal written and presentation skills.
Strong multitasking ability with attention to detail.
Proven ability to perform effectively in a fast-paced dynamic environment.

Nice to Have

ITIL v4 certification
Infrastructure-related certifications (e.g. Networking Virtualization)

Site Support Responsibilities Provide on-site Level 2 IT support to end users by resolving incidents service requests and problem tickets assigned to the Field Services queue. Troubleshoot and resolve issues related to hardware operating systems and application software. Perform endpoint secur...

Site Support Responsibilities

Provide on-site Level 2 IT support to end users by resolving incidents service requests and problem tickets assigned to the Field Services queue.
Troubleshoot and resolve issues related to hardware operating systems and application software.
Perform endpoint security remediations as directed by the Information Security team.
Support a wide range of end-user and IT devices including:
- Windows desktops and laptops
- Apple devices (MacBooks iPads etc.)
- Chromebox devices
- Printers scanners and peripherals
Deliver hands-and-feet support for infrastructure teams (network systems administration etc.).
Provide on-site IT support for events including executive and board meetings.
Coordinate with the Central IT Service Desk to ensure SLA adherence and high customer satisfaction.
Perform Moves Adds and Changes (MAC) activities including workstation setup and teardown.
Manage PC refresh and hardware lifecycle processes:
- Imaging configuration deployment reclamation
Handle IT asset management:
- Equipment delivery and tracking
- Inventory of computers peripherals and accessories
Conduct weekly inventory audits and submit stock reports.
Coordinate with vendors and OEMs for RMAs and hardware/software issue resolution.

Required Skills & Qualifications

Associates or Bachelors degree in IT Computer Science or related field (or equivalent experience).
5 years of experience in IT Field Services or Deskside Support.
CompTIA A certification (mandatory).
Good understanding of the ITIL framework.
Strong knowledge of end-user IT technologies and support operations.
Experience supporting customer-facing or infrastructure environments.
Hands-on experience working with technology vendors.
Proficiency in Microsoft Office tools (Excel PowerPoint).
Excellent verbal written and presentation skills.
Strong multitasking ability with attention to detail.
Proven ability to perform effectively in a fast-paced dynamic environment.