Legal Operations Lead (TheySheHe)

If youre here its because youre looking for anexciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.

What makes our ride unique

Our culture and strong values.

Our career development philosophy.

Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

We are looking for a highly organized and process-driven Legal Operations Specialist to support the effective functioning of our 60-person Legal team at Glovo and ensure seamless alignment with Delivery Heros group-level legal operations initiatives. This role sits at the intersection of technology process optimization and team collaboration and will be instrumental in building scalable systems and tools that enhance efficiency transparency and impact across the function.
This is a fantastic opportunity for someone who is passionate about legal technology operational excellence and enabling high-performing teams.

THE JOURNEY

• Tool Selection Implementation & Roll-Out
  - Lead the selection launch and implementation of legal tech tools for the Legal team (e.g. matter management contract lifecycle management data protection management knowledge management).
  - Ensure full alignment with group-level initiatives led by Delivery Hero and manage the local roll-out at Glovo.
  - Conduct needs assessments gather requirements evaluate vendor options and coordinate with procurement IT and security teams.
  
  
• Change Management & Team Adoption
  - Develop and execute adoption strategies to ensure successful onboarding and usage of new tools.
  - Design and deliver training materials user guides and workshops to support smooth implementation.
  
  
• AI & Automation Initiatives
  - Collaborate with the Data team to design and develop ad hoc AI-based solutions that automate repetitive work currently handled manually by Legal team members.
  - Identify automation opportunities support model training and help create documentation and training content for end users.
  
  
• Data Reporting & Insights
  - Support the development of dashboards KPIs and reporting mechanisms to improve visibility on legal performance workloads and processes.
  - Maintain structured and accurate data across tools and systems.

• Team Life Enablement & Ways of Working (Secondary Mission)
  - OKR Coordination:Coordinate the definition alignment and consolidation of Legal team OKRs.
  - Manage the process for ongoing OKR tracking progress updates and quarterly/annual reviews.

• Process Harmonization & Knowledge Management
  - Drive the harmonization and centralization of document storage across the Legal function ensuring consistency access control and ease of use.
  - Coordinate risk tracking matter tracking and reporting routines to ensure accurate consistent information flow.
  
  
• Team Rituals & Internal Communication
  - Plan and prepare content and agendas for Legal all-hands meetings offsites and other team rituals.
  - Support the Legal leadership team with internal communications updates and team-wide engagement initiatives.

WHAT YOU WILL BRING TO THE RIDE

• At least 6 years of experience in legal operations project management business operations or a similar role within a Legal Compliance or Tech organization.
• Strong understanding of legal technology and workflows (e.g. contract management systems matter management tools knowledge bases).
• Proven ability to run projects end-to-end with strong stakeholder management skills.
• Comfort working with data AI solutions or process automation initiatives (technical knowledge is a plus but not required).
• Excellent communication skills and the ability to translate complex processes into simple user-friendly materials.
• Highly organized proactive and able to balance multiple priorities in a fast-paced environment.
• Strong change-management mindset and passion for enabling teams to work more efficiently.

Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation food and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!