Rider Support – Internal Fleet (TheySheHe)
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
As a Rider Support Specialist for our Internal Fleet you will play a key role in ensuring an outstanding experience for our riders by managing support requests and transforming insights into operational improvements.
You wont just solve tickets youll identify patterns detect pain points and help us build better processes for our courier ecosystem.
THE JOURNEY
Manage and resolve rider support requests through our internal ticketing tool with speed and quality
Act as a key point of contact for internal fleet riders ensuring a smooth and reliable experience
Identify recurring issues and escalate them with actionable insights
Proactively suggest and implement process improvements based on rider feedback
Collaborate with Local Ops and Fleet teams to optimize workflows and reduce friction
Monitor KPIs related to support performance (response time resolution time satisfaction)
Help build scalable processes to improve efficiency and rider experience
Qualifications :
2-3 years of experience in Customer Support Customer Service or similar roles
Experience working with CRM or ticketing tools (Zendesk Salesforce Freshdesk or similar)
Strong ability to manage high volumes of tickets with speed and accuracy
Excellent written communication skills in Spanish and English
Problem-solving mindset with the ability to identify root causes not just symptoms
Experience in Operations Logistics or fast-paced environments is a strong plus
Data-driven mindset comfortable identifying trends and proposing improvements
Autonomous organized and highly proactive profile
WHAT MAKES OUR RIDE UNIQUE
Strong culture and non-vanilla personality
A true Talent House where you can grow fast
A company committed to being a force for good
We believe driven talent deserves:
- An enticing equity plan that lets you own a piece of the action.
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings!
- Discounts on transportation food and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
- Enhanced parental leave and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.
Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.
At Glovo we truly value diversity for the positive impact it brings to our teams products and culture. Were dedicated to providing equal opportunities for talent from all backgrounds.
Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
Additional Information :
Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).
So ready to take the wheel and make this the ride of your life
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
