IT Application Support Analyst

Application Support Analyst

Summary:
The Application Support Analyst will provide system analysis and support for IT applications ensuring smooth operations and assisting with enhancements as needed. This role focuses on application troubleshooting user support and coordination between technical teams and business stakeholders.

Responsibilities:

• Analyze business processes and application functionality to identify improvement opportunities.
• Provide day-to-day support for IT systems including issue resolution and user assistance.
• Document system configurations workflows and support procedures.
• Collaborate with developers and other IT staff within HHS and NDIT to implement changes or enhancements.
• Assist with testing and validation of application updates.
• Maintain clear communication with stakeholders regarding system performance and changes.
• Coordinate work with NDIT technical staff to meet state IT standards and requirements.
• Participate in project work as directed by the program manager and as assigned by the project management team the approved project plans and the approved project schedules.

Required Skills:

• Experience in application support and system analysis.
• Strong problem-solving and troubleshooting skills.
• Familiarity with enterprise applications and data workflows.
• Ability to communicate effectively with technical and non-technical audiences.
• Basic SQL or data query skills (preferred).

Preferred skills that stand out on resume

• Mainframe
• Current experience in Natural required
• Knowledge and experience developing mainframe applications using Natural Adabas DB2 Oracle Job Control Language (JCL)
• Primary toolsets include TSO Librarian (source version control) IBM Fault Analyzer IBM Debug Facility
• Good working knowledge of relational databases
  

  Required Skills	Candidate Experince in Years
  5 years in application support system analysis or related IT roles.
  Proven ability to troubleshoot maintain and enhance enterprise applications and the data workflows that connect them.
  Proficiency in mainframe environments with hands-on experience in ADABAS database administration and NATURAL programming for application support and enhancements.
  Working knowledge of SQL for writing queries and generating reports to support troubleshooting and analysis.
  Experience with batch processing and job scheduling tools (such as Control-M) including monitoring troubleshooting and supporting data integration workflows
  Knowledge of IT incident and service management platforms (e.g. ServiceNow Remedy) for tracking resolving and documenting support issues.
  Preferred Skills
  Skill Name
  Prior experience consulting or providing operational support for a state government system