Support Executive

Garhwa - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

Provide technical support to installers customers and internal teams for home-automation and electronics products. This is an office-based support role. You will not visit sites but you will guide field installers and customers over phone video and chat. Strong electronics basics and fluent Hindi are mandatory.

Key Responsibilities / Duties

Support

Assist installers with wiring configuration and troubleshooting over call/video.

Diagnose hardware issues: sensors relays loads power supplies modules.

Verify installation photos wiring diagrams and provide correction steps.

Log issues clearly and escalate to R and amp;D/QC when required.

and amp; Issue Tracking

Maintain detailed support logs ticket status and follow-ups.

Ensure issues are resolved within defined SLAs.

Raise recurring issues to QC and R and amp;D for product improvements.

Knowledge and amp; Testing

Understand basics of circuits relays loads communication interfaces.

Perform simple bench testing of units if needed.

Support QC during new batch validations.

Update wiring diagrams FAQs troubleshooting sheets.

Create simple guides for common installer mistakes and solutions.

Required Skills and amp; Qualifications

Diploma/BE in Electronics/Electrical/E and amp;C.

Strong understanding of voltage current relays loads wiring basics.

Good troubleshooting ability and clear logical thinking.

Fluent Hindi is mandatory (you will communicate with installers across India).

Basic English for reporting and documentation.

Ability to remain calm during support calls and resolve issues practically.

Good to Have

Experience in home automation ELV security systems or similar.

Prior support experience for electronics or hardware products.

Familiarity with multimeter usage and basic hardware testing.

Job SummaryProvide technical support to installers customers and internal teams for home-automation and electronics products. This is an office-based support role. You will not visit sites but you will guide field installers and customers over phone video and chat. Strong electronics basics and flue...