Team Lead – Technical Service Engineering, Life Sciences

At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus Achievement Accountability Teamwork Employee Value and Integrity

Job Description

Azenta Life Sciences is a global leader in life sciences solutions managing over 1 billion samples worldwide and accelerating breakthroughs to market. Our culture is built on collaboration authenticity and innovation empowering employees to challenge norms and deliver impactful results. Join us and help enable life sciences companies to bring therapies and discoveries to market faster.

How youll add value

The Technical Support Team Lead plays a critical role in overseeing a team of technical support engineers and service partners ensuring exceptional customer experience through effective troubleshooting diagnostics and repair of complex equipment. Reporting to the Senior Manager Global Technical Support this position drives operational excellence by monitoring team performance establishing KPIs and fostering cross-functional collaboration with product engineering field service and installation teams. The Team Lead serves as the primary escalation point for service-related issues ensuring timely and effective resolution.

What youll do

• Lead and manage a regional technical support team providing guidance and direction to deliver best-in-class product support for all Life Science solutions.

• Plan organize and coordinate team activities to meet operational goals and customer expectations.

• Partner with the Senior Manager to develop and implement technical support strategies for internal teams and channel partners.

• Define and track performance metrics including KPIs and customer satisfaction indicators.

• Develop and maintain standard operating procedures and feedback mechanisms to enhance service quality.

• Drive readiness for technical support customer service training and field service while contributing to product development initiatives.

• Resolve complex technical challenges requiring creativity and sound judgment within established policies.

• Conduct regular one-on-one meetings coach team members and ensure professional development.

• Provide coverage for technical support engineers during resource gaps.

• Accountable for achieving annual team objectives related to service delivery operational performance and employee engagement.

What youll bring

• Technical qualification.

• experience in technical support or field service ideally within life sciences healthcare medical device or pharmaceutical industries.

• Strong technical acumen combined with emerging leadership skills.

• Exceptional interpersonal and communication abilities with a talent for translating complex concepts into clear actionable solutions.

• Demonstrated ability to resolve diverse and complex problems independently.

• Natural interest in mechanical and technical systems.

Join Azenta Life Sciences and be part of a mission-driven team that values innovation collaboration and integrity. Together we enable life sciences companies to bring impactful breakthroughs to market faster.

If any applicant is unable to complete an application or respond to a job opening because of a disability please email at for assistance.

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.