Night Team Leader

Your responsibilities will include:

      Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.

      Checking that details of regular guests are updated using Guest History.

      Ensuring all diary events flags and specials are actioned.

      Checking and pass on all guest mail messages and parcels promptly.

      To liaise closely with Housekeeping on information relating to rooms and lost property.

      Ensuring guest registration forms are completed correctly then the computer is updated accordingly.

      Ensuring all account postings are accurate and necessary paperwork produced.

      Ensuring an accurate cashiering balance is performed at the completion of shifts.

      Completing all audit tasks as specified by the Night Auditors checklist.

Your responsibilities will include:

      Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.

      Checking that details of regular guests are updated using Guest History.

      Ensuring all diary events flags and specials are actioned.

      Checking and pass on all guest mail messages and parcels promptly.

      To liaise closely with Housekeeping on information relating to rooms and lost property.

      Ensuring guest registration forms are completed correctly then the computer is updated accordingly.

      Ensuring all account postings are accurate and necessary paperwork produced.

      Ensuring an accurate cashiering balance is performed at the completion of shifts.

      Completing all audit tasks as specified by the Night Auditors checklist.

      Performing any other duties within the employees range of competence as required by management.

      Managing Night Team evaluating their progress and skills 

Qualifications :

We are looking for a person who would:

Have excellent customer service skills

Have great organisational and administration skills

Need to work as part of the Night Reception Team providing an efficient effective and attentive service to all our guests.

Have strong communication skills & a pro-active approach to your work.

Ensure that the guests are completely satisfied at every stage of their stay with us from check-in to check-out.

Be working closely with the Night Team Auditor  to produce reports monitoring the results and auditing controls in place.

Ideally have a good knowledge of Opera

Being able to manage the team provide training and feedback in regards to their work.

being able to work under pressure in manage difficult situations

Additional Information :

Great talent deserves great rewards so heres just some of what we are able to offer:

- Training and development programmes

-  Discount card to be used in Accor hotels worldwide 

-  Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

-  Meals on duty

-  Uniforms and dry cleaning

-  Employee Advisory Service

- Recommend a Friend Scheme

-  Discounts in shops and Hotels partners

Information on the processing of your personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK 10 Hammersmith Grove London W6 7AP or by sending an e-mail to

We take all necessary precautions to preserve the security confidentiality and integrity of the personal data we collect and to avoid any misuse of it.

You have the right to exercise in the circumstances defined by applicable law (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018) your rights of access rectification deletion and portability in respect of your personal data as well as the right to request the limitation or to oppose the processing of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK 10 Hammersmith Grove London W6 7AP or by sending an e-mail to

Full information on the processing of candidates personal data is available in our Employee Privacy Policy.

Remote Work :

No

Employment Type :

Full-time