Immunology Customer Engagement and Communications Manager

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

Are you passionate about creating exceptional customer journeys and shaping how people experience a brand As a Customer Experience Manager youll be at the heart of building meaningful connections between customers and the brand. This role goes beyond serviceits about designing and delivering experiences that inspire loyalty trust and advocacy.
Youll collaborate with marketing and brand teams to ensure every touchpoint reflects the companys values and resonates with customers. From leveraging insights to optimize engagement strategies to driving innovative campaigns that enhance satisfaction.

#LI-Onsite

Job Description

Major accountabilities:

Prepare content for Integrated Brand Teams and Launch Teams.
Execute monitor and analyze tactical plans to drive brand growth.
Lead development of promotional activities in compliance with SOPs and Code of Conduct.
Manage brand budgets forecasts and expenses; evaluate marketing mix for cost-effectiveness.
Identify market insights and opportunities through customer interactions; execute central and regional marketing activities.
Monitor product performance and external environment taking corrective actions to meet objectives.
Collaborate with Marketing and Medical teams to maximize activities including KOL engagement and patient segment needs.

Minimum Requirements

Minimum 3 years of experience in Sales or Marketing leadership role.
Immunology therapy area experience is a strong plus.
Demonstrated leadership skills with the ability to influence and drive cross-functional collaboration.

Skills Desired

Required Experience:

Manager

Job Description SummaryAre you passionate about creating exceptional customer journeys and shaping how people experience a brand As a Customer Experience Manager youll be at the heart of building meaningful connections between customers and the brand. This role goes beyond serviceits about designing...