People Shared Services Manager HR Operations
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Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting 9 million customer conversations every day in 60 languages across 45 countries Foundever combines global strength and scale with the agile entrepreneurial approach of our founder-led culture enabling companies of all sizes and industries to transform their CX.
Job Summary
This role is responsible for managing and supporting the end-to-end onboarding process for new hires ensuring compliance with company policies and GDPR. Key responsibilities include creating employee profiles in the HR system coordinating relocation support for associates moving to Greece organizing induction days and serving as the primary point of contact for new employees. The position also involves cross-department coordination to ensure proper setup for both remote and onsite work environments delivering HR presentations activating employee benefits and handling various HR administrative tasks. Continuous process evaluation and improvement through critical thinking are essential to enhance the onboarding experience.
Primary Job Responsibilities
- Complete new hire onboarding / create their profiles on HR System
Ensure all requested documentation is received and saved in compliance with company policies & GDPR - Support new Associates according with Foundever Standard Operating Procedures
- Support Associates relocating to Greece by coordinating the issuing of their documents
- Being a main point of contact for new members to secure a smooth welcome process
- Complete the Friday before calls to new hires
- Coordinate induction day for new members
- Ensure with Support departments (IT Asset Facilities Learning etc.) that Associate has necessary setup for a or Brick & Mortar environments
- Deliver the HR part of the induction day presentation to new hires
- Emphasize Foundever Benefits and Programs
- Coordinate the activation of the Foundever Benefits for new hires
- Support HR administrative tasks
- Continuous Critical Thinking to evaluate current processes in place
Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting 9 million customer conversations every day in 60 languages across 45 countries Foundever combines global strength and scale with the agile entrepreneurial approach of our founder-led culture enabling companies of all sizes and industries to transform their CX.
People Shared Services Manager
Location: Egypt
Department: Human Resources
Reports to: HR Director Foundever Egypt
About the Role
We are looking for a highly experienced People Shared Services Manager to lead our HR operational backbone at Foundever. This role oversees all essential employee lifecycle processes compliance documentation and HR data integrity for a large fast-paced BPO environment. If you excel in high-volume operations accuracy and cross-functional collaboration this is your opportunity to drive impact in a global organization.
Key Responsibilities
1. HR Operations & Compliance
- Oversee end-to-end People Shared Services processes ensuring full compliance with Egyptian labor laws.
- Manage employee files hiring documentation contracts renewals status changes and offboarding documentation.
- Maintain strict audit readiness and partner with Legal and Compliance teams to ensure adherence to policies and statutory requirements.
2. Social & Medical Insurance Management
- Ensure accurate enrollment updates and removals across social insurance and private medical insurance.
- Manage relationships with insurance providers and ensure timely reporting and reconciliation.
- Track employees insurance eligibility discrepancies and cost controls.
3. HR Data Analytics & Reporting
- Lead HR reporting including:
- Headcount & workforce movement (whos in/out)
- Insurance status reporting
- Attrition dashboards
- HR compliance audits
- Monthly HR packs for leadership
- Partner with HRIS and Finance to maintain data accuracy and ensure alignment across systems.
4. Employee Lifecycle Administration
- Manage onboarding documentation and operational readiness for new hires.
- Coordinate with Talent Acquisition Payroll and Operations teams to ensure smooth employee integration.
- Oversee contract management probation status and renewal cycles.
5. Process Optimization & Governance
- Build refine and standardize HR processes to support scalability for large BPO headcount.
- Lead continuous improvement initiatives that enhance accuracy efficiency and turnaround time.
- Support digital transformation within HR shared services.
Required Qualifications
- Solid experience (810 years) in HR operations People Shared Services or HR administration.
- Proven background handling large headcount (preferably in BPO telecom technology or similarly high-volume environments).
- Strong knowledge of Egyptian labor law social insurance and HR compliance regulations.
- Demonstrated capability in data management HR reporting and HR analytics.
- Fluent English (Solid B2 level minimum); C1 is a plus.
- Experience working in fast-paced dynamic and customer-oriented environments.
- Strong stakeholder communication and ability to collaborate with HR Finance Legal Ops and external vendors.
Key Competencies
- High attention to detail and accuracy
- Process-driven mindset
- Problem-solving and ownership
- Strong analytical and numerical skills
- Ability to manage deadlines and high workloads
- Confidentiality and professionalism
Why Join Foundever
At Foundever youll be part of a global HR team that supports a dynamic workforce and continuously drives transformation. This role offers the chance to influence HR operations improve processes at scale and power growth in one of the worlds largest customer experience organizations.
Required Experience:
Manager
Key Skills
- Electro Mechanical
- Instrument Maintenance
- Adobe Dreamweaver
- Document Control Management
- E-Commerce
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
