Bilingual Operations Administrator
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a bilingual highly motivated team-oriented individual to join our Life Operations team asan Operations Specialist on a regular full time basis.
Reporting to the Associate Manager SISIP Life Insurance Services Manulife you will be responsible for email support member plan set-up processing requests and administration of existing business financial adjustments/calculation and billing of premium and policyholder support as required.
Position Responsibilities:
Receive death notifications set-up life claims and provide administrative support to the Life Claims Assessor
Provide clerical support to the team & other daily administration duties
Handle emails frommembers and our policyholder
Prepare and submit policyholder notifications
Co-ordinate requirements / supports among operation teams
Support in ad-hoc projects or related tasks
Required Qualifications:
Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
Previous life insurance administration experience would be beneficial
Infectiously positive personality with a drive to succeed and a dedication to quality service
Stellar customer service and skills that demonstrate integrity
Excellent listening and interpersonal skills
Exceptional time management and organizational skills
Preferred Qualifications:
Strong data analysis decision-making ability with a real passion for solving problems
Superior attention to detail
Can effectively communicate ideas and recommendations to all levels of the organization
Results oriented and can manage multiple priorities and projects
Ability to take initiative and demonstrate good judgement
Solid collaboration skills with the ability to work autonomously
Ability to work in a demanding environment
Demonstrated proficiency in MS Word MS Excel MS Access
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LI-REMOTE
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Canada Full Time RemoteWorking Arrangement
Salary range is expected to be between
$37425.00 CAD - $62375.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Unclear Seniority
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
