Senior Group Manager Operations
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Job Location:
Visakhapatnam - India
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
1) Leading and spearheading end to end operations
2) Client interaction - Excellent Client Management aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up.
3) Process management - Responsible for management and coordination of overall operations SLA delivery across all processes quality and general administration for a very key client
4) Team Management and People Development - Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required Support Learning and development initiatives Coaching and counseling staff motivation retention programs. Effectively implement rewards/recognition appraisal & Incentive programs. Create cross-functional teams to encourage team building. Should have managed a large span of at least 300 FTEs.
5) Ensuring profitability of business and accounts in terms of revenue and margins & strive towards positive growth of the same.
6) Driving and sustaining a culture of ensuring client objectives are positively influenced with the requisite interventions within the dimension of re-engineering transformation capability etc.
7) To ensure strategy structure staffing skills style and processes are synergistic with the verticals objectives / super ordinate goal.
Qualifications :
College Graduate
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
