Employee Relations Lead – Legal & Compliance

Role Overview:
The Employee Relations Professional will be responsible for driving fair consistent and legally compliant employee relations practices across Metro GSC India. This role combines expertise in Indian employment law with a business-focused approach to employee experience workplace culture and compliance risk management.

Key Responsibilities:

Employee Relations:

• Act as a trusted advisor to leaders and employees on People policies disciplinary matters and workplace conduct.
• Manage end-to-end employee relations cases from investigation through resolution ensuring fairness consistency and documentation integrity.
• Support implementation of the Code of Conduct and ethics standards across all levels.

Legal Compliance & Governance:

• Ensure organizational compliance with applicable Indian labor laws including Shops & Establishments Act Industrial Employment laws and POSH regulations.
• Partner with internal legal and external advisors for audits inspections and policy alignment.
• Maintain and update HR policies SOPs and employee handbooks in accordance with legal and global governance frameworks.
• Lead and manage the Compliance activities that are integral to the development implementation and execution of Metros compliance program in line with Global Compliance Strategy.
• Designing and delivering online and in-person compliance training on compliance risk Code of Conduct and key policies and procedures.
• Lead compliance audits risk assessments and reporting for the GSC.

POSH & Ethics Oversight:

• Serve as a head of the Internal Complaints Committee (ICC) for POSH matters.
• Manage confidential investigations in line with legal and corporate protocols.

Engagement & Culture Enablement:

• Partner with the People & Culture team to reinforce Metros values and inclusive culture.
• Analyze trends in grievances attrition or misconduct to proactively address workplace issues.
• Build capability in compliance and employee relations through workshops and training.

Qualifications :

Required Educational Qualification and Experience

• LL.B / LL.M or MBA (HR)
• 8 10 years of Post -Qualification Experience with at least 2-3 years compliance experience preferably with a GSC or ITES Company.
• In-depth knowledge of Indian labour laws HR compliance frameworks and case handling employee relations investigations and dispute resolution.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively in a matrix multinational environment.
• Strong analytical documentation and problem-solving abilities.

Remote Work :

No

Employment Type :

Full-time