Restaurant Supervisor

As the Restaurant Supervisor you will be responsible for;

• Leading and motivating the restaurant team ensuring a positive working environment.
• Supporting the restaurant team throughout each meal service.
• Engaging with our guests to ensure that exceptional customer service is being delivered at all times.
• Addressing any guest concerns or enquiries promptly and professionally.
• Supporting the Restaurant Manager in overseeing daily restaurant operations including opening and closing procedures.
• Monitor food quality presentation and consistency to uphold the highest standards.
• Completing admin tasks such as emails table plans planning rotas and recording attendance using our online platform.

Hours of work: 

• This is a full-time position working 44* hours per week 5 days out of 7

*Due to the nature of the operation the hours of work will vary and will include weekends evenings and bank holidays on a rota basis around the needs of the business.

Although we require a flexible and adaptable approach towards the shift patterns we also strongly encourage and support a healthy work-life balance.  

Qualifications :

Key Skills and Experience

• Proven experience of working in a similar front of house role at a supervisory level with the responsibility of directly supervising and managing a team.
• The ability to lead coach supervise and motivate the restaurant team on a day-to-day basis in order to support the delivery of our Restaurant Customer Service and Operational Standards.
• Exceptional standards in relation to customer service teamwork health and safety and team happiness and wellbeing.
• Promote a culture of efficiency and dedication within the team with a strong emphasis on attention to detail.
• Problem solving skills with the ability to react quickly and efficiently in dealing with the daily needs and challenges of the Restaurant Operation.
• Excellent communication skills with the ability to maintain strong working relationships across the Resort.
• Commitment in delivering a high level of customer service.

Additional Information :

As part of our team we will offer you    

• Free use of Palms Health & Fitness - Gym and Swimming Pool

• 30% Discount on products in the shop

• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts

• Free Team Lunch available daily

• An all-year-round position (not seasonal)

• Free Parking and on the main Bus Route

• Cycle to Work Scheme

• 10% Discount off all products and treatments within Aphrodite Beauty Salon

• Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme Pathway to Success and Apprenticeship

• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive Evening of Entertainment on Resort

• Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks access to GPs mental health support and counselling

#INDHPHOP

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age disability gender gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief sex or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Remote Work :

No

Employment Type :

Full-time