Requirements:
- Degree in Computer Science AI or a technical-related field.
- 4-7 years of PM experience including at a Senior level in Business SaaS Business workflows/automations ITAM/ITSM or AI-powered products.
- Demonstrated ability to build plans composed of multiple engines services or components.
- Ability to break down ambiguous problems into well-structured workflows and systems.
- Conceptual grasp of IT solutions and AI/ML workflows; comfortable engaging with APIs data models and analytics tools.
- Thrives on ambiguity loves technology goal driven (owns the outcome) data-driven customer obsession/research bias toward action.
- Excellent communication collaboration and leadership skills
- Experience building Agentic AI systems or ITAM/ITSM systems startup or hyper-growth experience.
Responsibilities:
- Define how LLMs tools agents and knowledge systems work together to power an ITSM CoPilot.
- Own the model for autonomous resolution including intent detection agent orchestration guardrails knowledge integration and human escalation.
- Establish principles for safety accountability and predictable agent behavior.
- Run rapid discovery cycles using user interviews workflow observation competitive research and AI capability testing.
Document problem statements hypotheses and impact sizing before solutioning. - Translate complex IT workflows (onboarding troubleshooting ticket resolution) into structured sequences where humans systems and AI agents collaborate.
- Deliver in short cycles produce MVPs wireframes scripts or low-code demos within weeks.
- Use AI tools pre-trained models and no-code stacks to validate ideas quickly.
- Design research build measure loops to validate or discard hypotheses.
- Monitor qualitative and quantitative feedback to support fast course corrections.
- Make directional bets pivot quickly when hypotheses fail and communicate changes transparently.
- Lead a cross-functional team around monthly OKRs aligned with the North-Star metric.
- Ensure the team focuses on high-impact problems rather than easy tasks.
- Provide clear monthly summaries covering direction risks experiments learnings and next-sprint plans.
- Coach PMs on hypothesis-led decision-making and ownership of outcomes.
Requirements: Degree in Computer Science AI or a technical-related field.4-7 years of PM experience including at a Senior level in Business SaaS Business workflows/automations ITAM/ITSM or AI-powered products.Demonstrated ability to build plans composed of multiple engines services or components. Ab...
Requirements:
- Degree in Computer Science AI or a technical-related field.
- 4-7 years of PM experience including at a Senior level in Business SaaS Business workflows/automations ITAM/ITSM or AI-powered products.
- Demonstrated ability to build plans composed of multiple engines services or components.
- Ability to break down ambiguous problems into well-structured workflows and systems.
- Conceptual grasp of IT solutions and AI/ML workflows; comfortable engaging with APIs data models and analytics tools.
- Thrives on ambiguity loves technology goal driven (owns the outcome) data-driven customer obsession/research bias toward action.
- Excellent communication collaboration and leadership skills
- Experience building Agentic AI systems or ITAM/ITSM systems startup or hyper-growth experience.
Responsibilities:
- Define how LLMs tools agents and knowledge systems work together to power an ITSM CoPilot.
- Own the model for autonomous resolution including intent detection agent orchestration guardrails knowledge integration and human escalation.
- Establish principles for safety accountability and predictable agent behavior.
- Run rapid discovery cycles using user interviews workflow observation competitive research and AI capability testing.
Document problem statements hypotheses and impact sizing before solutioning. - Translate complex IT workflows (onboarding troubleshooting ticket resolution) into structured sequences where humans systems and AI agents collaborate.
- Deliver in short cycles produce MVPs wireframes scripts or low-code demos within weeks.
- Use AI tools pre-trained models and no-code stacks to validate ideas quickly.
- Design research build measure loops to validate or discard hypotheses.
- Monitor qualitative and quantitative feedback to support fast course corrections.
- Make directional bets pivot quickly when hypotheses fail and communicate changes transparently.
- Lead a cross-functional team around monthly OKRs aligned with the North-Star metric.
- Ensure the team focuses on high-impact problems rather than easy tasks.
- Provide clear monthly summaries covering direction risks experiments learnings and next-sprint plans.
- Coach PMs on hypothesis-led decision-making and ownership of outcomes.
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