Management Analyst Operational Analysis

REPORTS TO:Internal Auditor

FLSA STATUS:Exempt - Professional

CLASSIFICATION:Personnel System - Requires satisfactory completion of a six-month probationary period.

PAY GRADE:119

SAFETY SENSITIVE: No

Purpose of Job

The purpose of this job is to conduct various types of analytical reviews of all departments and agencies within the Unified Government of Athens-Clarke County. Analyzes management processes procedures organizational structures operating systems communication channels and policies and procedures in order to identify any redundancies and assess efficiencies; conducts financial reviews of departments and cost of services analyses; develops task measurements; conducts field investigations; prepares and presents reports of findings and recommendations for improvement. Assists with duties related to the Public Safety Civilian Oversight Board. Performs additional tasks as assigned.

Job Related Requirements

Work Hours:Normal office hours are from 8:00 a.m. 5:00 p.m. though flexible with supervisors permission. Regular attendance at after hour or evening meetings required. This position maybe eligible for telework consideration in accordance with the ACCGov Telework Policy.

Regular and predictable attendance is required.

Must work cooperatively with others.

Bachelors degree in Public/Business Administration Accounting Management Sociology Political Science Legal Studies Social Work Journalism or a related discipline required with three years of management analysis auditing data compilation financial administration public relations or related experience required; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this position.

A valid Drivers License and access to reliable vehicle transportation are required.

Masters degree preferred.

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Conducts reviews and analyses of operations and fiscal affairs organizational structure and responsibilities as it affects the efficiency and effectiveness of all agencies and departments of the Unified Government of Athens-Clarke County.

Develops measurements of both qualitative and quantitative data; develops evaluation strategies using cost-benefit analysis time series analysis and other statistical methodologies to assess programs and services; develops flow charts to represent processes.

Uses strong written and oral communication skills to prepare draft reports and presentations concerning government operations and fiscal affairs and detailing findings and recommendations on staffing levels organization and resource deployment for the Mayor Commission and Manager.

Contacts other governments to compare their operations to Athens-Clarke County operations to determine services which they offer and to determine policy and/or procedural changes for the government.

Uses strong written and oral communication skills to interview and observe the work of employees at all levels of the government to gain an understanding of the work performed to analyze tasks to review processes and to develop recommendations for improvement.

Assists in the development of the departments annual work plan and operating budget.

Receives and processes public complaints and/or concerns related to ACCGov operations services and practices.

Reviews various types of data and documents such as budget and personnel reports job descriptions departmental work logs organizational charts governmental financial reports and records maintained by operating department in the course of performing audit and analysis tasks.

Composes and/or prepares and presents reports organizational and flow charts decision trees summary graphs spreadsheets and other documents associated with the daily routine and duties of the position.

Audits financial operations for various Unified Government financial management systems such as finance purchasing and accounting.

Evaluates and reports on the internal control systems of other departments/divisions.

Conducts compliance audits to ensure that funds are being spent in accordance with grantor or funding rules and regulations.

Attends Commission meetings as requested by the Internal Auditor; participates in meetings with division managers department directors higher management and elected officials.

Maintains the departmental website including updates to meeting schedules events and associated board/committee content.

Performs typical office administrative functions including customer greeting answering calls and responding to inquiries.

Maintains office supply inventory making purchases reconciling invoices posting transactions to the ledger and monitoring budget progress.

Interacts with consultants on various projects as needed to exchange information may oversee and review the work of interns.

Maintains strict confidentiality and discretion while conducting work on behalf of Operational Analysis.

Attends various meetings after normal business hours (typically once or twice a month).

Prepares minutes of committee meetings and submits to Internal Auditor for approval.

Performs other related duties as required.

Knowledge of the management operations and functions of the government; organizational structure; and government practices policies and procedures as necessary in the completion of daily responsibilities.

Knowledge of governmental audit standards and various analytical techniques.

Knowledge of public safety policies and procedures social justice reform and public outreach initiatives.

Knowledge of department policies and procedures and state and local laws/ordinances.

Knowledge of the terminology used within the department.

Knowledge of and proficiency with computers.

Ability to utilize computer software packages such as word processing spreadsheet and database programs and others as necessary to perform management analysis reporting and graphic design tasks.

Ability to communicate and interact effectively with supervisors management other staff members elected officials and personnel at all levels of government.

Ability to organize and maintain an assortment of records and information in an effective manner and according to departmental and/or governmental regulations.

Ability to assemble information and make written reports and documents in a concise clear and effective manner.

Ability to use independent judgment in routine and non-routine situations.

Ability to comprehend interpret and apply regulations procedures and related information.

Ability to handle the required mathematical calculations using statistical data.

Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.

Ability to plan organize and/or prioritize daily assignments and work activities. Ability to function independently with minimal instruction from his/her supervisor.

Ability to utilize financial reports budget documents organizational charts state and local codes ordinances and standards in the performance of an audit.

Ability to use extensive judgment in interpreting data obtained from reports work logs surveys work samples and personal interviews in maintaining standards and in addressing problems.

Ability to use calculators photocopier and fax machines and other office equipment.

Ability to use sound reasoning and professional judgment to develop appropriate strategies to test data to determine compliance with department and agency policy and procedure requirements.

Ability to identify and analyze problems use sound reasoning to arrive at conclusions find alternative solutions to complex issues and distinguish between relevant and irrelevant information to make logical judgments.

Ability to locate and identify discrepancies utilizing spreadsheets and other written communications.

Ability to work and perform while operating within strict time constraints.

Ability to be thorough when performing work and conscientious about attention to detail.

Ability to work as a member of a team including communicating with peers and other professionals within and outside the department to ensure timely completion of work projects.

Ability to abide by strict ethical standards essential when dealing with sensitive information including integrity objectivity and confidentiality.

Ability to produce high-quality work and advance to expert level of various software platforms.

PHYSICAL REQUIREMENTS:Must be physically able to operate a variety of machinery and equipment including a computer printer calculator copier scanner fax machine telephone and other office equipment. Must be able to use body members to work move or carry objects or materials. This position requires: walking bending stooping standing pushing pulling lifting fingering grasping feeling seeing talking hearing and repetitive motions. Must be able to exert up to twenty pounds of force occasionally and/or up to ten pounds of force frequently. Physical demand requirements are at levels of those for light work.

DATA CONCEPTION:Requires the ability to compare and/or judge the readily observable functional structural or compositional characteristics (whether similar to or divergent from obvious standards) of data people or things.

INTERPERSONAL COMMUNICATION:Requires the ability to hear speak and/or signal people to convey or exchange administrative information; includes receiving assignments and/or directions from supervisors.

LANGUAGE ABILITY:Requires the ability to read a variety of reports budget documents statistical reports policies codes standards and informational documentation directions instructions and methods and procedures. Requires the ability to prepare analyses summary presentations report findings and recommendations organizational and flow charts work plans/audit programs and correspondence using prescribed formats and conforming to all rules of punctuation grammar diction and style. Requires the ability to speak to groups of people in management and the Mayor and Commission with poise voice control and confidence.

INTELLIGENCE:Requires the ability to learn and understand complex principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of management.

VERBAL APTITUDE:Requires the ability to record and deliver information to explain procedures and to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of administrative technical or professional languages including analytical terminology.

NUMERICAL APTITUDE:Requires the ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide; to determine decimals and percentages; to interpret graphs; to compute discounts interest profit and loss ratio and proportion; to perform calculations involving variables formulas square roots and polynomials; to perform statistical calculations which include frequency distributions reliability and validity of tests correlation techniques factor analysis and econometrics.

FORM/SPATIAL APTITUDE:Requires the ability to inspect items for proper length width and shape visually with office equipment which may include rulers yardsticks and tape measures.

MOTOR COORDINATION:Requires the ability to coordinate hands and eyes in using office equipment. Requires the ability to use the keyboard lift bend push and pull objects or materials using body parts as the position necessitates.

MANUAL DEXTERITY:Requires the ability to handle a variety of items such as a computer calculator scanner copier fax machine telephone and other office equipment. Must have the ability to use one hand for twisting or turning motion while coordinating the other hand with different activities. Must have minimal levels of eye/hand/foot coordination.

COLOR DISCRIMINATION:May require the ability to differentiate between colors and shades of color.

INTERPERSONAL TEMPERAMENT:Requires the ability to deal with people beyond givingandreceiving instructions. Must be adaptable to performing under moderate stress when confronted with anemergency.

PHYSICAL COMMUNICATION:Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone.