Principal Program Manager Dedicated Cloud

Oracle

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profile Job Location:

Nashville, IN - USA

profile Yearly Salary: $ 90100 - 199500
Posted on: 9 hours ago
Vacancies: 1 Vacancy

Job Summary

Description

As an Onboarding Technical Program Manager (TPM) you will shape and elevate the customer onboarding experience for Oracle Cloud Infrastructure (OCI) Dedicated Cloud solutions including Dedicated Regions and Oracle Alloy. You will develop and articulate a cohesive customer journey create training content and design guided learning paths that accelerate time-to-value. You will define the onboarding methodology coordinate multi-quarter work across engineering and operations and establish delivery governance to ensure secure compliant and timely adoption of OCI services by customers and partners.



Responsibilities

Key Responsibilities:

  • Customer journey narrative: Develop and continuously refine the end-to-end onboarding narrative for OCI Dedicated Cloud (Dedicated Region Oracle Alloy) aligning to business goals customer/partner needs and accelerating time-to-value in dedicated environments.
  • Training content development: Create enterprise-grade onboarding materials (docs presentations videos hands-on guides) tailored to varied roles and technical levels with coverage of dedicated environment considerations security privacy and compliance requirements.
  • Guided learning paths: Design structured role- and stage-based learning paths from initial tenancy/landing-zone setup through advanced feature adoption incorporating prerequisites security controls and operational best practices for Dedicated Region and Alloy.
  • Onboarding methodology and governance: Define the onboarding methodology stage gates standard artifacts (plans runbooks checklists) and delivery governance to ensure consistent secure compliant and timely adoption across customers and partners.
  • Feedback and continuous improvement: Establish feedback loops with customers partners and internal teams; run post-onboarding reviews and governance checkpoints to iterate content processes and tooling.
  • Metrics and reporting: Define and track KPIs such as time-to-first workload/time-to-value onboarding cycle time milestone adherence security/compliance readiness training completion/proficiency and CSAT/NPS; build dashboards for stakeholder reporting.
  • Enablement: Equip internal teams and partners with playbooks runbooks templates and training to ensure consistent delivery quality and adherence to governance and compliance standards.

Preferred Qualifications:

  • Bachelors degree in a technical business or related field or equivalent experience.
  • 5 years of program management or customer onboarding experience preferably with enterprise software or cloud-based solutions.
  • Strong background in instructional design technical writing or similar disciplines.
  • Excellent storytelling and communication skills with the ability to translate complex concepts into accessible learning for diverse audiences.
  • Experience working in cross-functional global teams.
  • Highly organized detail-oriented and adept at managing multiple priorities.
  • Familiarity with common onboarding and learning management platforms is a plus.

#LI-LD1



Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $90100 to $199500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4





Required Experience:

Manager

DescriptionAs an Onboarding Technical Program Manager (TPM) you will shape and elevate the customer onboarding experience for Oracle Cloud Infrastructure (OCI) Dedicated Cloud solutions including Dedicated Regions and Oracle Alloy. You will develop and articulate a cohesive customer journey create t...
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Key Skills

  • Project Management Methodology
  • Project / Program Management
  • Program Management
  • Management Experience
  • Microsoft Powerpoint
  • Project Management
  • Microsoft Project
  • Budgeting
  • DoD Experience
  • Leadership Experience
  • Supervising Experience
  • Contracts

About Company

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As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more

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