MLS Reference Lab Client Specialist

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Responsible for managing client relationships and coordinating services within a reference laboratory ensuring accurate and timely communication of test results and information. Works closely with healthcare providers clients and laboratory staff to address inquiries resolve issues and ensure a high level of client satisfaction while maintaining adherence to hospital and laboratory standards.

Does this position require Patient Care No

Essential Functions
-Serves as the primary liaison between the reference laboratory and clients handling inquiries and troubleshooting issues.
-Coordinates the receipt processing and reporting of test results ensuring timely and accurate communication.
-Collaborates with laboratory staff and healthcare providers to clarify test orders and ensure proper specimen collection and handling.
-Educates clients on laboratory procedures test requirements and result interpretation.
-Maintains detailed records of client interactions and follows up on outstanding issues to ensure resolution.
-Monitors client satisfaction and implements improvements to enhance service delivery.
-Assists in the development and implementation of client service protocols and industry-leading practices.
-Ensures compliance with hospital state and federal regulations related to laboratory services.
-Participates in quality assurance initiatives and performance improvement projects. <

EducationBachelors Degree Medical Laboratory Science required or Bachelors Degree Clinical Laboratory Sciences required or Bachelors Degree Related Field of Study requiredCan this role accept experience in lieu of a degreeNoLicenses and CredentialsExperienceExperience in a clinical laboratory or client services role 2-3 years required and Experience with laboratory information systems (LIS) and client service software 2-3 years preferredKnowledge Skills and Abilities- In-depth knowledge of reference laboratory procedures and terminology. - Excellent communication and client service skills. - Strong problem-solving and troubleshooting abilities. - Ability to manage multiple tasks efficiently under pressure. - Attention to detail and accuracy in documentation. - Proficient in using laboratory information systems (LIS) and other related software.

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Frequently (34-66%)

Carrying Frequently (34-66%)

Pushing Occasionally (3-33%)

Pulling Occasionally (3-33%)

Climbing Rarely (Less than 2%)

Balancing Frequently (34-66%)

Stooping Occasionally (3-33%)

Kneeling Occasionally (3-33%)

Crouching Occasionally (3-33%)

Crawling Rarely (Less than 2%)

Reaching Frequently (34-66%)

Gross Manipulation (Handling) Frequently (34-66%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Onsite

75 Francis Street

40

Regular

Day (United States of America)

Pay Range

$33.46 - $48.66/Hourly

Grade

7

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework