Customer Training Specialist New York

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital investors and operations. Trusted by 700 GPs owners/operators and investment firms globally we help teams streamline the full lifecycle of investment managementfrom fundraising and onboarding to reporting distributions tax and back-office automation.

But were more than just software. Were a team of bold thinkers innovators and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services helping our customers raise more capital deliver a better investor experience and scale their businesses smarter.

Agora is backed by top-tier VCs like Insight Partners and Qumra Capital and were growing fast. Weve been named one of Globes Most Promising Startups recognized as a Best Start-Up Companies to Work For by Duns 100 and one of Business Insiders Hottest PropTech Startups.

The Role

As a Customer Training & Enablement Specialist you will play a critical role in helping our customers succeed from day one. Youll be the bridge between a powerful sophisticated platform and the people using it ensuring customers feel confident capable and excited about what they can achieve with Agora.

This role is ideal for someone who loves teaching thrives in front of an audience (virtual or live) and enjoys turning complexity into clarity. Youll own the end-to-end customer training experience from live onboarding sessions to building scalable learning content that empowers users long after implementation.

What Youll Do

• Deliver engaging live virtual training sessions for customers using Agoras platform
• Lead onboarding experiences that guide new customers through core workflows and best practices for managing real estate investments and investors
• Build maintain and continuously improve the Agora Academy including recorded trainings written guides and structured learning paths
• Translate complex product functionality into clear approachable and practical training content tailored to different audiences and experience levels
• Gather and incorporate customer feedback to evolve training materials alongside product updates
• Partner closely with Product Customer Success and Support teams to ensure training content reflects real customer needs
• Take ownership of training initiatives from planning through execution balancing quality scalability and impact

Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race color religion gender sexual orientation gender identity or expression age national origin marital status disability and veteran status.

Requirements:

• 1-2 years experience in customer training onboarding enablement education or similar roles (SaaS experience is a plus)
• Strong presentation and facilitation skills with confidence leading group trainings
• Excellent interpersonal skills and a natural ability to build trust and rapport with customers
• Comfort working with technical products and learning complex financial SaaS platforms
• A genuine passion for teaching learning and helping others succeed with new tools
• Strong organizational skills and a sense of ownership that drives projects to completion
• Clear thoughtful verbal and written communication skills
• Experience creating training content documentation or managing a knowledge base or learning academy is a strong advantage

Why Join Agora

• Make a direct impact on customer success and long-term product adoption
• Work with a collaborative inclusive and fast-growing global team
• Help shape how hundreds of real estate investment firms learn and scale their businesses
• Grow your skills at the intersection of technology finance and education

Salary Range: 70k-80k