Technical Communications Manager

The Technical Communication Manager leads the development and execution of technical content strategies that support product launches customer education and internal knowledge transfer. This role ensures that complex product and process information is translated into clear accurate and engaging documentation for diverse audiences including homeowners installers dealers and internal teams. The manager will oversee a team of technical communicators illustrators and writers drive continuous improvement in communication tools and methods and collaborate cross-functionally to align technical content with business goals.

Leadership & Strategy

• Develop and implement a comprehensive technical communication strategy aligned with product development and business objectives.
• Lead and mentor a team of technical communicators fostering a culture of innovation collaboration and continuous learning.
• Manage departmental budgets resource planning and capacity analysis to ensure timely delivery of content.

Content Development & Management

• Oversee the creation review and maintenance of technical documentation including installation guides product manuals troubleshooting resources and digital content.
• Ensure consistency accuracy and compliance with industry standards and regulatory requirements.
• Champion the use of structured authoring tools and content management systems to streamline documentation workflows.

Cross-Functional Collaboration

• Partner with Engineering Project Management Product Management Marketing Customer Support and Compliance to gather technical information and align messaging.
• Facilitate knowledge transfer during new product introductions and process changes.
• Advocate for user-centered design in documentation ensuring content meets the needs of varied audiences.

Innovation & Best Practices

• Monitor emerging technologies and trends in technical communication and recommend tools and practices to enhance efficiency and engagement.
• Promote the use of visual communication interactive media and data-driven content strategies.
• Establish and maintain documentation standards style guides and quality assurance protocols.
• Develop strategy and tactics for utilizing AI assisted methods for enhancing writing and illustrating.

• Bachelors degree in Technical Communication Engineering English or a related field preferred.
• 5 years of experience in technical writing illustration or communications preferably in a manufacturing or product development environment.
• Proficiency in authoring and illustration tools such as Adobe FrameMaker Adobe InDesign Adobe Creative Suite Inventor 3DS Max or similar. Proficiency in MS Office Suite.
• Strong understanding of construction methods product installation and fenestration.
• Exceptional leadership project management and interpersonal communication skills.
• Ability to translate complex technical concepts into accessible user-friendly content.
• Ability to lead people.

From people to products Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company you belong to a community full of opportunities.

For more than a century weve been at the forefront of designing building and engineering premium award-winning products. Today Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row in 2024 and 2025. With operations in 19 cities across North America we manufacture Marvins quality products including Infinity Replacement Windows and Doors and TruStile Doors.

Together we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one you will enjoy health insurance paid holidays paid parental leave a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing recognizing everyones contribution to Marvins success
• Giving at Marvin participate in organized volunteer opportunities
• Brighter Days Fund financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8000 Marvin team members to experience these benefits and more. Apply today!

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at .