IT Support Engineer Deskside
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Global Shared Services IT (GSS IT) is the DNV IT organisation responsible for delivering a wide range of IT capabilities and services to business units corporate units and end-users worldwide. With over 400 employees globally GSS IT serves as the internal IT service provider for DNV playing a crucial role in system evaluation development and integration.
We are currently seeking an IT Engineer to join our Digital Workplace team based in Pune India to provide second-line IT support to staff across India Sri Lanka and Bangladesh; ensuring exceptional service standards for hardware software and network-related issues. This role involves proactive and reactive problem-solving adherence to SLAs and collaboration with internal teams and vendors to maintain seamless IT operations.
Key responsibilities includes:
- Deliver second-line IT support for incidents and service requests.
- Diagnose and resolve hardware issues; coordinate with Dell support for replacements.
- Record all activities accurately in BMC Remedy.
- Collaborate with Real Estate & Procurement (Rem Proc) for office cabling design and IT setup during new office projects and relocations.
- Guide users and managers on IT hardware procurement via our procurement solution (Basware Cloud).
- Manage IT equipment purchasing and installation across regional offices.
- Ensure machines are under warranty; arrange replacements or renewals as needed.
- Implement processes for equipment disposal and recycling including secure hard drive shredding and vendor certification.
- Provide basic end-user training and contribute to the knowledge base.
- Maintain organized server rooms and discard unused equipment.
- Monitor customer satisfaction and meet performance targets.
- Coordinate with server/network teams and vendors for maintenance and WAN provider access.
- Ensure compliance with GDPR and security policies.
Responsibilities
Qualifications
To maximize your chances you need:
- Bachelors degree in IT Computer Science or related field.
- 3 years of experience in deskside or second-line IT support.
- Experience with hardware diagnostics vendor coordination and IT asset management.
- Strong troubleshooting skills for hardware and software issues.
- Familiarity with IT service management tools (e.g. BMC Remedy).
- Knowledge of networking basics and server room standards.
- Ability to manage procurement processes and vendor coordination.
- Customer focused and solution oriented
- Excellent verbal and written communication skills (the working language is English).
- Understanding of GDPR and IT security policies.
- Ability to identify resolve mitigate and escalate issues as they occur.
Personal qualifications (but not exhaustive):
- You are passionate about service delivery.
- You are open minded want to make an impact and are ready to go the extra mile to make it happen.
- You are confident in working in dynamic environment managing change and willing to support colleagues through change life cycle.
- You are a team player and results oriented.
- You have experience in working with people from different cultures and geographies.
- You are honest open and committed to DNVs visions and values.
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process in accordance with applicable country-specific laws and practices.
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Driven by our purpose of safeguarding life, property and the environment, DNV enables organizations to advance the safety and sustainability of their business.
