Store Operations Support Specialist

Contract: Permanent

Location: Wales & West

Closing Date: 22/12/25

Recruitment Partner: Daniel White

Welcome to the SOS team which is a rewarding and dedicated team. We invest in our colleagues and are dedicated to your career development.

This role is within Region 5 Wales and West covering 4 areas: Cardiff and Newport Central and Southwest Wales South East Wales Bristol and 323 Flagship store.

The successful candidate will need to be able to travel across all the region depending on the business needs.

About the role

With the help of our subject matter experts within the support office the team deliver strategy initiatives to achieve business objectives. They help to deliver Operations Loss Safety and Governance by focussing on what keeps our colleagues safe and legal as well as supporting new initiatives.

SOS is a rewarding and dedicated team. We invest in our colleagues and are dedicated to your career development.

Key responsibilities

• Shares best practice and works cross functionally to drive robust standards and identify areas for improvement and education
• Works in partnership with other Stores Operations team members to respond appropriately to all incidents accidents and loss & fraud investigations
• Undertakes investigations into internal and external losses within stores including formal interviewing of colleagues and contractors
• Promotes a strong safety culture in stores offering guidance and expertise and ensures compliance to all legal and regulatory requirements
• Coaches stores to understand model day processes enabling delivery of a robust operational platform in stores.
• Acts as the conduit between stores and support office to influence the wider agenda
• Implements store projects with a collaborative mindset with store area and regional teams and ensuring these are delivered on time and to the required standard
• Undertakes store audit validations ensuring robust compliance and coaching stores to improve standards
• Provides guidance for the store audit process ensuring compliance and driving capability to improve results
• Supports stores to deliver a world class operation for our customers.
• Be accountable for loss safety governance and model day processes across their region as well as leading new initiatives.
• Deliver results by challenging stakeholders developing capability and holding the tension to support stores and area managers to deliver the store operations support agenda.

What youll need to have

• Demonstrates strong stakeholder management at regional level both internally and externally
• Can build a strong partnering relationship with area teams to drive the SOS agenda
• Can manage complex competing demands multiple stakeholders and work with ambiguity

It would be great if you also have

• Store Manager experience
• Great investigatory skills
• Have the ability to be mobile across their region and support other regions when required
• IOSH Health & Safety and Wicklander investigation trained (full training will be provided)

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Exclusions may apply eligible roles only. Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots with you we change for the better.

Whats next

Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.