Lead- Customer Solutions

Balcatta - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Are you the kind of person who lights up a room with your energy thrives on helping others grow and believes that every customer interaction is a chance to make someones day If so weve got the perfect role for you!

Were on the hunt for a Customer Service Team Leaderwhos not just great at managingbut amazingat inspiring. Youll be the driving force behind a high-performing team across our vibrant contact centres setting the gold standard in customer care.

What We LoveAbout You:

Youre a coaching superstaryou bring out the best in people and know how to turn potential into performance.
You communicate with clarity and empathy especially during times of change. You dont just tell people whats happeningyou help them understand why.
Youre a customer champion and know how to put their needs front and centre when required.
You tackle challenges with a solution-focused mindsetand a can-do attitude.
You know how to turn feedback into game-changing improvements.
Youve got a deep understanding of customer service environments and know exactly which levers to pull to boost performance.
Youre a team buildercollaboration is your superpower and you love seeing your team succeed together.
You thrive under pressure stay resilient in the face of challenges and adapt quickly to a fast-paced dynamic environment where priorities can change in an instant.

What Youll LoveAbout the Role:

Lead and coach a passionate team helping them grow and shine every day.
Drive productivity and performance through smart goal-setting and KPIs that actually make sense.
Spot opportunities for improvement and turn insights into action by analysing trends and service performance.
Be part of a fun fast-paced environment where your ideas are valued and your leadership makes a real impact.

Why Youll Thrive Here:

We celebrate winsbig and small.
We believe in growth both personal and professional.
Were all about teamwork support and making work feel less like well work.

Looking for variety In this role youll work across our Customer Hub and Contact Centres with shifts scheduled between 6:00 AM and 10:00 PM Monday through Sunday. If you love flexibility and a fast-paced environment this is for you!

Ready to lead with purpose and passion Apply now and lets make customer service legendarytogether!

If you are interested in the above opportunity please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical qualification check police clearance and Australian working rights check.

Applications close 18^th December 2025.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background including Aboriginal and Torres Strait Islander people people with disability women youth LGBTQIA folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments or alternative methods of communication in the recruitment process can contact a Recruitment Officer at or.

To read our diversity and inclusion statement please visit our website