Technical Practice Manager

Job Purpose

Lead thetechnical deliveryof customer-facing support and managed IT services across enterprise-grade infrastructure ensuringexceptional service qualitycustomer satisfaction andcompliance with vendor collaboration programmes.

You will manageLevel 2 engineering teamsresponsible for supporting and maintaining critical IT systems includingfirewalls storage virtual machines and cloud platforms while working closely with our services product team and technology vendors to design develop and deployinnovative service offerings.

Key Responsibilities

Customer-Focused Service Delivery

• Deliverexceptional technical supportand managed services to external customers.
• Act as a senior escalation point for complex technical issues ensuring swift and effective resolution.
• Build and maintain strong customer relationships fostering trust and long-term partnerships.

Team Leadership & Management

• Lead mentor and develop Level 2 technical engineers promoting a culture of accountability innovation and excellence.
• Conduct regular performance reviews and create tailored professional development plans.
• Align team objectives with customer needs and TD SYNNEXs strategic goals.

Enterprise Infrastructure Oversight

• Manage support for enterprise-grade technologies includingfirewalls storage systems virtual machines and cloud infrastructure.
• Ensure systems are maintained to the highest standards of reliability and security.

Vendor Collaboration & Programme Compliance

• Maintain technical alignment with vendor collaborative programmes.
• Ensure certification standards and performance metrics are met or exceeded.
• Leverage vendor partnerships to enhance service offerings and technical capabilities.

Service Development & Deployment

• Collaborate with the services product team and vendors to design and launch new support and managed services.
• Provide technical input to ensure operational feasibility and customer value.
• Lead the rollout of new services ensuring engineering teams are trained and delivery standards are met.

Operational Excellence

• Monitor performance against SLAs and KPIs drivingcontinuous improvement.
• Implement best practices and SOPs to ensure consistent service quality.
• Identify and mitigate operational inefficiencies and risks.

Strategic Contribution

• Work with leadership to shape service strategy and innovation.
• Provide insights and recommendations to enhance customer experience and delivery models.

Knowledge Skills & Experience

Essential:

• Provenmanagement experienceleading technical teams in IT services or infrastructure support.
• Strongtechnical backgroundin enterprise IT systems (firewalls storage virtualisation cloud platforms).
• Excellenttime managementand prioritisation skills.
• Strong communication and interpersonal skills with the ability to influence at all levels.
• Experience withPower BIandExcelfor data analysis and reporting.
• High attention to detail and accuracy.
• Customer-focused mindset with a track record of delivering service excellence.

Preferred:

• Knowledge of TD SYNNEXsproduct and technology portfolio.

• IT industry knowledge channel vendors programmes and competitive landscape.

• Commercial/product experience in a technology business (distribution or vendor experience advantageous).

Why Join TD SYNNEX

• Global reach local impact work with leading technology brands and customers worldwide.

• Career growth access to training certifications and leadership development programmes.

• Innovative environment be part of a team shaping the future of IT services.

• Inclusive culture we value diversity collaboration and respect.

About TD SYNNEX

AtTD SYNNEX were more than a global distributor of technology were a trusted partner enabling innovation and growth for our customers and vendors across100 countries. With over23000 colleagues worldwide we connect the worlds leading IT solutions with the businesses that need them delivering value through expertise scale and a passion for excellence.

We believe in empowering our people fostering collaboration and driving continuous improvement. Joining TD SYNNEX means being part of a culture that valuesinnovation diversity and career development where your contribution helps shape the future of technology distribution and services.

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Key Skills

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!