Customer Service Team Manager

Surrey - UK

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Alfa Laval UK&I is looking for a Customer Service Team Manager.

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas including energy food water and shipping. As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build careers too.

About the job

As Customer Service Manager you will lead and develop a highperforming customer support and claims handling team ensuring operational excellence cultural alignment and continuous improvement whilst engaging crossfunctionally with Sales Service Operations and Finance.

Who you are

A passion for our customers and desire to continuous build their loyalty through a positive experience.
Experience leading a customer service or support function ideally with exposure to ordertocash and claims handling.
Strong capability in service process improvement journey optimisation and continuous improvement methodologies.
Ability to use data insights to drive decisions and prioritisation
A leadership style that builds trust engagement and empowerment within the team.
Collaborative mindset with the ability to work crossfunctionally to improve service flow and customer outcomes.

Key Tasks

Elaborate the annual plan with the high priorities for the team based on Local Sales Strategy and Targets.
Monitor and follow up on the backlog and invoicing.
Execute the account receivable plan through the customer support team.
Coordinate order logistics with the Alfa Laval factories according to customer contract requirements.
Coordinate with Finance for payment management and backlog followup.
Lead the Customer Service team providing direction and ensuring they are performing in accordance with the plan.
Develop motivate and coach direct reports to secure the development of relevant competencies.

What we can offer

Alfa Laval UK&I currently provides a wide range of benefits schemes and initiatives to our employees including:

Holiday entitlement of 25 days Bank holidays
Simply Health Health cash plan available to enter worth over 2500 annually
Life Assurance 4X annual salary when you remain in the pension
Training and Career Development potential
Cycle to work scheme
Tech scheme benefit
Hybrid working 3 in office and 2 from home

Our commitment to integrity

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment the games is mandatory.

As part of our commitment to maintaining a safe and secure workplace we conduct background checks on final candidates for this addition you will need to show your right to work in the UK.

For more information please contact

Reece Watmore Talent Acquisition Partner

Applications for this role will be reviewed week commencing 9th of February with the application date closing shortly after. Please apply immediately to avoid missing the deadline.

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Required Experience:

Manager

Alfa Laval UK&I is looking for a Customer Service Team Manager.Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on in...