Lead Order Processor

Charlotte, VT - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Summary
The Lead Order Processor oversees the complete workflow for order and service processing to ensure accuracy timeliness and a positive customer experience. This role is responsible for managing all aspects of product and service order entry coordinating communication across departments and ensuring compliance with company standards. The Lead Order Processor provides daily leadership coaching and operational support to Regional Order Processors while championing consistency quality and efficiency across all locations.
Qualification Requirements
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications
12 years of order processing experience in construction manufacturing or home improvement industries
Strong working knowledge of Andersen ProVia and related product lines (preferred)
Experience with service ordering warranty processes or service part management
Prior leadership or supervisory experience (preferred)
Excellent organizational and time-management skills with strong attention to detail
Proficiency in Salesforce Excel and relevant processing systems
Ability to communicate effectively and collaborate with cross-functional teams

Knowledge Skills and Abilities
Strong understanding of order workflows service ordering and product specifications
Ability to train coach and mentor team members in a consistent and supportive manner
Strong analytical and problem-solving abilities
High level of accuracy and accountability in documentation and order management
Ability to manage multiple priorities and maintain proactive follow-up
Strong written and verbal communication skills
Ability to work independently and within a team environment
Ability to work independently
Supervisory Responsibilities

Essential Functions
Order Management & Processing
Verify financing or customer deposits are secured and documented in rForce before processing
Assign tasks to internal partners and follow up to ensure timely completion
Review Change of Contract (COC) and Contract Addendum updates for accuracy
Process orders for Andersen windows doors ProVia products warehouse stock bay/bow windows and other product lines
Process and manage service orders ensuring documentation photos and notes are complete
Monitor all service order statuses and communicate updates to stakeholders
Maintain proactive communication with Installation Managers Sales Corporate and Leadership
Follow up via email within 48 hours for unresolved issues
Track NSPR on hold tasks and monitor extended lead times
Ensure NSPR templates for Andersen and ProVia are delivered on schedule
Confirm Andersen and ProVia order confirmations meet one-month pre-truck deadlines
Maintain updated Excel spreadsheets for warehouse stock ProVia Doors EntryLink and service orders
Clear individual task lists weekly
Ensure factory mullion jobs are ordered per guidelines and properly documented
Leadership & Team Development
Provide daily support and leadership to Regional Order Processors
Lead training programs for processors Design Consultants and IPMs
Conduct QA reviews on order accuracy and provide coaching
Perform occasional measurement job site visits to evaluate accuracy and gather feedback
Communicate trends updates and process changes to the team and Leadership
Partner with the Director of Customer Experience on SOP development and improvements
Monitor team performance and ensure adherence to company standards
Other job duties as assigned

Physical Demands
Sitting for extended periods
Computer and system use
Occasional bending walking or standing for job site visits
Communication with internal teams
Occasional travel

Work Environment
Office environment with regular computer and system work
Collaboration with Processing Sales Installation and Leadership teams
Occasional field visits to job sites for measurement review
Fast-paced setting with deadlines and accuracy requirements
Participation in team meetings training sessions and performance discussions

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of the position. All employees may have other duties assigned at any time.

Physical Demands
Sitting for extended periods
Computer and system use
Occasional bending walking or standing for job site visits
Communication with internal teams
Occasional travel