8211 Supervising Building and Grounds Patrol Officer War Memorial & Performing Arts Center

Role description

Under general supervision the Supervising Building and Grounds Patrol Officer assists in supervising the overall security operations of assigned buildings and grounds. The essential functions of this job code include: supervising the line security operations of the assigned buildings and grounds; scheduling officers to meet security needs of the assigned buildings and grounds; observing and inspecting officers and their assigned areas to assure compliance with policies and procedures; monitoring and evaluating officer performance; carrying out transition procedures between shifts; assisting in incident resolution; providing ongoing employee training; communicating to appropriate management regarding maintenance and security conditions; resolving complaints and providing back-up support to officers.

Distinguishing Features

The 8211 Supervising Building and Grounds Patrol Officer supervises the work of subordinate staff who provide security for public facilities.

Supervision Exercised

Provides supervision training and scheduling of subordinate staff.

MAJOR IMPORTANT AND ESSENTIAL DUTIES

According to Civil Service Commission Rule 109 the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Supervises the line security operations of assigned buildings and grounds; may assist officers in securing assigned buildings and grounds; schedules officers to meet security needs of assigned buildings and grounds; conducts regular patrols of assigned buildings and grounds.

2. Observes and inspects officers and their assigned areas to assure compliance with established policies and procedures and the maintenance of professional standards; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.

3. Inspects buildings to assure that they are property secured.

4. When necessary apprehends persons engaged in acts of vandalism and theft and turns them over to police authorities or reports such action immediately to the Police Department; questions persons seeking entry to public buildings; enforces security regulations.

IMPORTANT AND ESSENTIAL KNOWLEDGES SKILLS AND ABILITIES

Knowledge of: Public buildings and locations operated by various city departments; departmental regulations governing use of city facilities; general security procedures dealing with the public and emergency plans relative to securing buildings and property against theft damage fire or unauthorized entry

Ability and Skill to: Carry out written and oral instructions; act quickly in emergencies prepare and submit operational reports on patrol activities; develop and train employees monitor and correct employee performance and manage time to ensure priority situations or problems are addressed; deal effectively tactfully and courteously with members of the public and co-workers. Requires the physical agility and stamina necessary to enforce security regulations and apprehend and hold persons involved in acts of vandalism or seeking illegal entry.

Qualifications :

MINIMUM QUALIFICATIONS - Required Before Applying

These minimum qualifications establish the education training experience special skills and/or license(s) which are required for employment in the classification. Please note additional qualifications (i.e. special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

High school diploma or equivalent (GED or High School Proficiency Examination); AND

Experience:

Three (3) years of work experience as a special police officer security guard or other similar work; AND

License and Certification:

Possession of a valid California drivers license.

Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. 

Important Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

SUPPLEMENTAL INFORMATION

Positions in Supervising Building and Grounds Patrol Officer are responsible for sustained physical effort involving considerable standing and walking for extended periods of time. Incumbents may be required to work any shift rotating shifts weekends holidays and overtime may be assigned as necessary; may wear a uniform and carry a weapon; may operate radio transmitting and receiving equipment; follow established procedures regarding the enforcement of security regulations and the apprehension of persons violating the access and use of public facilities; prepare and submit operational reports on patrol activities; recognize various types of weapons and/or contraband which indicates element of danger; give directions and answer questions relative to work area; make contact with the general public in connection with enforcement of rules and regulations.

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience working in a Performing Arts Venue.
• Incumbents may be required to work any shift rotating shifts weekends holidays and overtime may be assigned as necessary.
• Experience knowledge and ability to supervise employees including performance evaluation performance improvement management providing positive persuasive and influence-based on-the-job training coaching mentoring instruction and delegation.
• Proficiency in using Excel Outlook Word and Teams software.
• Ability to create and manage complex schedules.
• Comfort and confidence dealing with incongruity.
• Ability to deliver exceptional customer service to patrons and the public utilizing effective conflict resolution and de-escalation techniques.
• Knowledge of and ability to manage specialized security equipment such as weapons detection systems two-way radio CCTV keycard access control and patron screening.
• Ability to read understand and apply various policies protocols rules and MOUs in performing work duties.
• Ability to prepare and submit operational and incident reports on shift activities.
• Possession of a valid California Penal Code Section 832 Arrest Course certificate

Physical Abilities: Requires the physical agility and stamina necessary to enforce security regulations and apprehend and hold persons involved in acts of vandalism or seeking illegal entry. Ability stand (up to 75% of shift) walk (up to 75%) climb stairs (up to 25%) bend and twist (up to 25%) and briskly jog during emergencies (5%). Ability to twist push pull or lift at least 50 lbs. Work may require strenuous physical activity related to responding to emergencies or alarms such as a building evacuation during a fire and/or to assist an injured person and perform related physical duties as required.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at  ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience education training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
 

Additional Information :

How to Apply: Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit  begin the application process.

• Select the Im Interested button and follow instructions on the screen

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility disqualification or may lead to lower scores.

Applicants may be contacted by email about this recruitment and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.

Applicants will receive a confirmation email that their online application has been received in response to every position to which they apply. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Additional information

Selection Procedures

• Minimum Qualification Questionnaire (Weight: Qualifying)
  Along with this application applicants must complete a supplemental questionnaire which is designed to compare an applicants experience with the Minimum Qualifications of this position.
• Examination (Weight: 100%)
  After this job ad is unpublished qualified applicants will receive information regarding the exam. The exam evaluates relevant knowledge ability and skill level.

Additional selection processes will be conducted by the hiring department prior to making final hiring decisions.

Certification

The certification rule for the eligible list resulting from this examination will be theRule of the List.

Eligible List/Score Report

Once you pass the exam you will be placed on an eligible list and given a score and a rank. For more information visit duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

To find Departments that use this classification please see of Announcement and Appeal Rights
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at  The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is abuse of discretion or no rational basis for establishing the position description the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

What Else Should I Know

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals are resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission.
 

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at  Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is abuse of discretion or no rational basis for establishing the position description the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time