IT SupportDesktop Engineer
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
This position provides the IT/desktop support for the first contact point for customers you will be responsible to provide prompt assistance to customers addressing a range of IT topics and issues. Besides you will ensure that software licenses and operations comply with standards.
- Perform End User Support Client Management
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Perform follow-up with vendor on replacement of hardware.
- Perform asset management & update asset records.
- Perform user account management (eg. Create password reset & delete)
- Perform local server administration to facilitate software distribution & patch management service.
- Manage client platform implementation / upgrade project.
- Ensure deliverables meet service level requirement. Propose and implement action plan when required.
- Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
- Submit progress reports.
Qualifications :
- Candidate with minimum Higher Nitec Diploma Certification in Computer/Electronic Engineering or equivalent discipline
- Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage.
- Computer literacy in MS Office
- Proficiency in Technology will be added advantage
- Independent resourceful result-oriented individuals with a can-do attitude
Additional Information :
- Required to perform ICT Equipment Support such as troubleshooting resolving ICT equipment incidents setting up equipment.
- Carry out routine and operational scheduled work.
- Conduct annual physical stock takes for ICT equipment.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value an ... View more
