Key Responsibilities
- Technical Support: Provide troubleshooting assistance for staff via helpdesk (email phone in-person) including OS software and hardware issues
- System Maintenance: Set up configure and maintain computers printers and peripherals
- Network & Infrastructure: Assist with network monitoring VPN troubleshooting and server maintenance
- Documentation: Create or update technical manuals user guides and IT knowledge base articles
- IT Projects: Support test and implement new technology solutions or software including security patches and system migrations
- Inventory Management: Conduct audits of hardware and software assets
Person Specifications
- Education: Currently enrolled in or recently graduated from a Computer Science Information Technology or related program
- Technical Knowledge: Basic understanding of networking principles operating systems (Windows/Linux/macOS) and hardware
- Skills: Strong troubleshooting analytical and communication skills
- Tools: Familiarity with software tools like Microsoft Office ticketing systems or scripting languages (e.g. SQL Python) is a plus
Key ResponsibilitiesTechnical Support: Provide troubleshooting assistance for staff via helpdesk (email phone in-person) including OS software and hardware issuesSystem Maintenance: Set up configure and maintain computers printers and peripheralsNetwork & Infrastructure: Assist with network monitori...
Key Responsibilities
- Technical Support: Provide troubleshooting assistance for staff via helpdesk (email phone in-person) including OS software and hardware issues
- System Maintenance: Set up configure and maintain computers printers and peripherals
- Network & Infrastructure: Assist with network monitoring VPN troubleshooting and server maintenance
- Documentation: Create or update technical manuals user guides and IT knowledge base articles
- IT Projects: Support test and implement new technology solutions or software including security patches and system migrations
- Inventory Management: Conduct audits of hardware and software assets
Person Specifications
- Education: Currently enrolled in or recently graduated from a Computer Science Information Technology or related program
- Technical Knowledge: Basic understanding of networking principles operating systems (Windows/Linux/macOS) and hardware
- Skills: Strong troubleshooting analytical and communication skills
- Tools: Familiarity with software tools like Microsoft Office ticketing systems or scripting languages (e.g. SQL Python) is a plus
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