Customer Service Advisor Maternity Cover

Hampshire - UK

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

What you will be doing

Putting the customer first in every interaction.
Providing proactive communication to clients and internal teams.
Delivering exceptional customer service within agreed SLAs.
Supporting customers and scheduling reactive service calls.
Planning and booking Planned Preventative Maintenance (PPM) visits.
Managing engineer diaries and allocating work efficiently.
Handling all return visits following initial engineer attendance.
Coordinating specialist equipment or subcontractors as needed.
Making informed decisions based on multiple factors.
Logging and supporting complaint resolution

Key Skills

Strong communication at all levels
Excellent customer service and care
Confident problem-solving abilities
Ability to multitask and work under pressure
High attention to detail and accuracy
Effective conflict resolution
Good time management
Experience using service management systems

Qualifications :

What you will need...

Proven experience in a call centre or customer service/front-facing role (internal or external).
Strong experience using Microsoft applications.
Ability to work with multiple systems simultaneously.
Team-oriented approach managing your own workload and supporting others.
Ability to build strong working relationships with the Regional Service Manager and engineers.

Whats required:

Experience in a similar role
A team-focused attitude self-motivation and the right to work in the UK

Additional Information :

Its great to see youre considering a career with us here at Securitas Technology! Youre one step away from joining our global team of over 375000 professionals.

Why Choose Securitas Technology

At Securitas Technology we are on a mission to make the world a safer place driven by our core values of Integrity Vigilance and Helpfulness. We foster empowerment innovation and growth offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application and we appreciate your patience. Need support Were here to helpjust drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

Career Growth: Clear pathways from apprenticeships to leadership programs.
Inclusive Leadership: A culture of respect transparency and collaboration.
Fair Pay & Benefits: Competitive equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

Employee Networks Safe spaces to connect and influence policies for change.
Race at Work Charter & Armed Forces Covenant Supporting equality and inclusion.
Disability Confident Employer Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening providing they live within the location requirements.
Health & Well-being Programs Mental health support and workplace wellness.
Neurodiversity Top Employer Certification Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week International Womens Day PRIDE and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click Apply Now and start your career with Securitas UK today!

Remote Work :

Employment Type :

Full-time

What you will be doingPutting the customer first in every interaction.Providing proactive communication to clients and internal teams.Delivering exceptional customer service within agreed SLAs.Supporting customers and scheduling reactive service calls.Planning and booking Planned Preventative Mainte...