Senior Manager, Solution Consulting Platform AI &Data (Sydney or Melbourne based)

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

This role can be based in Sydney or Melbourne

The Senior ManagerSolution Consulting Platform AI & Data leads the AI pre-sales operating model overseeing a multi-disciplinary team of AI Architects and AI Engineers responsible for designing and delivering customer-ready POCs accelerators and technical assets that drive revenue and adoption of Now Assist AI Agents App Engine Workflow Data Fabric and RaptorDB.

What you get to do in this role:

Build lead and scale the AI Foundry team (Architects Engineers) to deliver high-quality high-velocity POCs across the Platform AI and Data portfolio.
Operationalise our POC-led AI presales motion defining processes intake mechanisms prioritisation criteria and delivery standards for the region.
Oversee the design and execution of technical POCs ensuring architectural quality feasibility and alignment with customers AI and data landscapes.
Mentor and grow AI Architects and Engineers maturing both pre-sales skills and hands-on technical capability.
Partner with sales leadership to shape and back large Platform AI programs with strong architectural guidance.
Champion innovation by identifying emerging AI patterns and bringing them into repeatable pre-sales motions.

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
10 years in technical presales solution architecture workflow automation or enterprise platform leadership.
Proven leadership of high-performing technical teams within complex enterprise environments.
Deep understanding of AI/ML fundamentals (LLMs agentic automation vector search governance data pipelines).
Demonstrated experience with ServiceNow Platform: Now Assist AI Agents App Engine IntegrationHub Workflow Data Fabric RaptorDB.
Strong executive communication skills ability to influence senior stakeholders and credibility in C-level conversations.
Experience operating in ambiguous high-growth environments with the ability to build net-new processes and operating models.
CSA and CAD required; advanced certs (CTA CMA AI-related certifications) preferred.

Success Measures

Influence on strategic AI pursuits and technical win rate.
POC/POV effectiveness and efficiency in close rates.
Reusability and scalability of delivered architectures.
Effective scaling of the AI Foundry team and uplift in team capability.
Now Assist adoption rates across region.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

This role can be based in Sydney or Melbourne The Senior ManagerSolution Consulting Platform AI & Data leads the AI pre-sales operating model overseeing a multi-disciplinary team of AI Architects and AI Engineers responsible for designing and delivering customer-ready POCs accelerators and technical...

This role can be based in Sydney or Melbourne

What you get to do in this role:

Build lead and scale the AI Foundry team (Architects Engineers) to deliver high-quality high-velocity POCs across the Platform AI and Data portfolio.
Operationalise our POC-led AI presales motion defining processes intake mechanisms prioritisation criteria and delivery standards for the region.
Oversee the design and execution of technical POCs ensuring architectural quality feasibility and alignment with customers AI and data landscapes.
Mentor and grow AI Architects and Engineers maturing both pre-sales skills and hands-on technical capability.
Partner with sales leadership to shape and back large Platform AI programs with strong architectural guidance.
Champion innovation by identifying emerging AI patterns and bringing them into repeatable pre-sales motions.

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
10 years in technical presales solution architecture workflow automation or enterprise platform leadership.
Proven leadership of high-performing technical teams within complex enterprise environments.
Deep understanding of AI/ML fundamentals (LLMs agentic automation vector search governance data pipelines).
Demonstrated experience with ServiceNow Platform: Now Assist AI Agents App Engine IntegrationHub Workflow Data Fabric RaptorDB.
Strong executive communication skills ability to influence senior stakeholders and credibility in C-level conversations.
Experience operating in ambiguous high-growth environments with the ability to build net-new processes and operating models.
CSA and CAD required; advanced certs (CTA CMA AI-related certifications) preferred.

Success Measures

Influence on strategic AI pursuits and technical win rate.
POC/POV effectiveness and efficiency in close rates.
Reusability and scalability of delivered architectures.
Effective scaling of the AI Foundry team and uplift in team capability.
Now Assist adoption rates across region.

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Employment Type :

Full-time

Key Skills

Organizational Management
Presentation Skills
Agile
SAFe
AWS
Solution Architecture
Conflict Management
Data Management
Scrum
Team Management
Pre-sales
Management Consulting

Apply Now

About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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