Front Office Overnight Manager

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Reporting to the Director of Front Office your responsibilities and essential job functions include but are not limited to the following:

Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional friendly and engaging service
Provide leadership while fostering a compassionate collaborative work environment
Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in upsells loyalty enrollments and supporting agreed upon Revenue Management strategies and practices
Responsible for all hotel operations during overnight shift hours focusing on front office operations night audit and hotel safety/security
Ensure timely accurate and complete reporting of daily operational packets in compliance with prescribed auditing guidelines

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Competitive wages and benefits

Qualifications :

Your experience and skills include:

High school Diploma or equivalent education required. Bachelors Degree preferred.
2-4 years of experience in leadership role or equivalent
Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections.
Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours.
Comfortable working independently and making critical decisions without upper management onsite.
Strong knowledge of hotel operations including Front Desk Concierge Bell Guest Services and solid knowledge of front desk protocol and experience working with high profile guests.
Strong knowledge of property management systems such as Opera SynXis.
Strong verbal and written communication skills in English.
Must be able to stand or walk a minimum eight-hour shift.
Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary.
Ability to push 20lbs consistently.
Working knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations.

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Additional Information :

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Salary Range: Subject to experience and qualifications salary range $65000 - $75000 per year.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Reporting to the Director of Front Office your responsibilities and essential job functions include but are not limited to the following: Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional friendly and engaging serviceProv...

Reporting to the Director of Front Office your responsibilities and essential job functions include but are not limited to the following:

Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional friendly and engaging service
Provide leadership while fostering a compassionate collaborative work environment
Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in upsells loyalty enrollments and supporting agreed upon Revenue Management strategies and practices
Responsible for all hotel operations during overnight shift hours focusing on front office operations night audit and hotel safety/security
Ensure timely accurate and complete reporting of daily operational packets in compliance with prescribed auditing guidelines

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Competitive wages and benefits

Qualifications :

Your experience and skills include:

High school Diploma or equivalent education required. Bachelors Degree preferred.
2-4 years of experience in leadership role or equivalent
Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections.
Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours.
Comfortable working independently and making critical decisions without upper management onsite.
Strong knowledge of hotel operations including Front Desk Concierge Bell Guest Services and solid knowledge of front desk protocol and experience working with high profile guests.
Strong knowledge of property management systems such as Opera SynXis.
Strong verbal and written communication skills in English.
Must be able to stand or walk a minimum eight-hour shift.
Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary.
Ability to push 20lbs consistently.
Working knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations.

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Additional Information :

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Salary Range: Subject to experience and qualifications salary range $65000 - $75000 per year.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
Front Desk
Guest Services
Hotel Management
Eaglesoft

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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