Front Desk Agent (PM)
Share
Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Welcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.
As the first point of contact the Front Desk Agents primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.
Primary Duties:
- Check-in & Check-out hotel guests (verify credit card & identification secure payment and obtain signed registration card)
- Maintain Guest confidentiality and security at all times
- Ensure guest methods of payment are in good standing at all times
- Engage guests in public area to direct and answer questions.
- Connect with guests during check-in for Cousu-main Opportunities
- Perform Cousu-mains for guests (Hand Tailor the Guest Experience)
- Orient guests in the hotel and help them to understand the property and amenities
- Promote and enroll guests into our Loyalty program Le Club
- Recognize and highlight benefits for all VIP guests
- Upsell guests rooms and promote all hotel services and events.
- Complete daily reports to manage all guest credit card balances and billing
- Complete daily reports for guest requests and room preferences
- Assist in guest problem resolution
- Maintain a cash bank for guest transactions
- Correctly complete all end of day cashiering reports including adjustments CCPs and cash drops.
- Input and track all guest requests through the HOTSOS program
- Engage in the implementation of all Sofitel Standards in the Front Office
- Exude a professional and luxury demeanor at all times
Secondary Duties:
- PBX phone operations
- Room Service order taking and placing on Micros
- Maintaining the Hotel Business center
- Concierge services
- Lobby duty (greeting & engaging guests)
- Assist guest with directions and information in the area
- Assist in keeping public areas tidy at all times
Qualifications :
- Front Desk Hospitality or Customer Service
- Opera
- HotSos
- Micros
- Outlook
- Knowledge of the Luxury Environment
- Foreign Language Helpful
- MS word excel
- Ability to type at least 60 wpm
- Able to stand at least 8 hours a day
- Fluent English Language
- French or Spanish Language a Plus
Essential Physical Tasks: Some moving or lifting luggage constant standing and walking
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Additional Information :
When you become one of our Heartists you will also be a member of the Accor group with all the benefits that it brings. The ALL Heartists program is the benefits program dedicated to Accor Heartists. It provides employees with the opportunity to enjoy living life to its fullest with memorable experiences throughout the year thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel gourmet wellness shopping).
Discover more at
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance (Medical/Dental/Vision)
- Paid Holidays
- Life insurance
- Paid time off
Confidentiality: All your information will be kept confidential according to EEO guidelines.
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Pay: $30.50 per hour
Schedule: 3:00PM - 11:30PM (subject to change based on business needs)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
