Online Help Desk Agent
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Job Location:
Kansas City, KS - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Responsibilities:
- Provide timely and efficient online support to customers experiencing technical issues.
- Answer customer inquiries via chat email or phone and troubleshoot problems effectively.
- Document all customer interactions and solutions in the system for future reference.
- Collaborate with teams to escalate complex issues and ensure resolution.
- Assist in maintaining online help resources for customers.
Essential Qualifications:
- Excellent communication skills and customer service orientation.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using online help desk software and tools.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- High school diploma or equivalent.
Desired Experience:
Minimum of 1-2 years of experience in a customer service or technical support role.
Salary & Benefits:
The salary for this position is competitive and will be based on experience. Benefits package includes health insurance paid time off and opportunities for professional development.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
