Partner Customer Advocate Global Partnerships & Channels (GPC)

Executive Overview

The Partner/Customer Advocate is a strategically important role within the Global Partnerships & Channels (GPC) an AI-led customer obsessed and partner-powered organization.  This role strengthens ServiceNows relationships with top-tier partners and customers by ensuring their needs priorities and feedback are clearly represented in GPC decision-making. The ideal candidate must operate with executive presence exceptional judgment and the ability to influence senior leaders across Sales CSM Product Operations and Regional Partner organizations.

This role will be a critical connective tissue point in GPCensuring friction is reduced partner experiences improve and internal alignment elevates ServiceNows partner ecosystem to AInative scale.

Key Responsibilities

Executive-Level Partner & Customer Advocacy

Act as the voice of strategic partners and customers for GPC.

Anticipate partner/customer trends sentiment and escalation risk before issues arise.

Ensure GPC leadership has timely accurate insights to drive informed decision-making.

Shape messaging and positioning for internal/external executive conversations.

Escalation Leadership & Resolution Governance

Serve as point-of-contact for high-visibility partner/customer escalations aligned with GPC priorities.

Drive structured and rapid triage ensuring cross-functional alignment within Sales CSM Legal Product and Operations.

Ensure clear accountability paths and provide transparent updates to GPC Leadership

Document systemic root causes and champion continuous improvement initiatives.

Strategic Insights Analytics & Partner Intelligence

Synthesize partner/customer feedback market insights and GTM execution signals into clear executive summaries.

Provide recommendations for strategic adjustments in partner motions (MSP GSI/SI Service Provider Build/ISV).

Contribute to GPC strategic planning including ecosystem AI-native transformation and CRM expansion.

Operational Excellence Across GPC

Partner with PEG Elevate teams Geo Partner Leaders and GPC transformation offices to streamline execution.

Ensure commitments made in executive forums QBRs and interlocks are tracked and delivered.

Enhance predictability transparency and accountability across partner-facing workflows.

Cross-Functional Influence & Leadership

Influence leaders across organizational boundaries without direct authority.

Serve as a high-trust advisor to the GPC Office supporting executive readiness and communication.

Drive alignment in messaging partner engagement strategies and operational decisions across GPC.

Qualifications :

Required

8 years in partner management customer success consulting or enterprise SaaS leadership roles. Working in a fast-paced and Global environment.

Demonstrated ability to operate with executive presence supporting SVP/GVP-level leaders.

Deep understanding of partner business models across MSP GSI/SI Service Provider and ISV/Build motions.

Experience navigating complex escalations and multi-stakeholder environments.

Strong analytical capabilities with ability to synthesize executive-ready insights.

Ability to operate with urgency judgment and confidentiality supporting the GPC Office.

75% travel required including international.

Preferred

Experience within ServiceNow or comparable cloud/software ecosystems.

Background supporting global transformation initiatives including AI-native and CRM strategic plays.

Experience engaging with top-tier partners or large strategic accounts at CSuite level.

Core Competencies

Executive Maturity & Presence

Organizational Agility Across a Matrix

High Judgment & Ability to Navigate Ambiguity

Partner/Customer Centric Decision-Making

Impact & Influence

Growth Mindset & Change Leadership

Confidentiality & Discretion Supporting Senior Leadership

Operational Rigor & Follow-Through

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

Yes

Employment Type :

Full-time