Chubb Life Global Office Customer Service Product Owner
Share
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Purpose of Position
In this role you will be responsible for driving a deep understanding of customer behavior preferences and experiences across the Chubb Life market. Responsible for defining the target-state for all customers you will lead the execution of customer-centric strategies to enhance customer satisfaction loyalty and engagement ensuring that our life insurance products and services meet the evolving needs of our customers.
Responsibilities
- Define the target operating model for omnichannel customer service; integrating people processes and technology to drive a seamless and scalable customer experience across all touchpoints.
- Driving a Chubb-wide customer-centric focus ensuring that customer needs pain points and feedback are at the centre of product design and development
- Collaborate with cross-functional and local teams (e.g. Operations Transformation Technology Data and Product Development) to ensure a seamless and personalized customer service and experience
- Use customer satisfaction (e.g. NPS) to develop initiatives to address gaps and improve scores
- Act as the Voice of Customer in the product proposition development process.
- Collaborate with technology and transformation teams to identify opportunities to leverage technology digital tools and automation to enhance the customer experience.
- Continuously evaluate and refine processes to ensure the delivery of best-in-class customer experiences.
- Work closely with actuarial underwriting marketing and sales teams to ensure product features align with regulatory requirements market demands and profitability goals.
- Provide the customer perspective to product design decision-making through market analysis and customer research.
- Stay informed about market trends cultural nuances and customer expectations
- Drive a culture of customer research and market insights capture to develop marketing strategies that are aligned to the business priorities.
Qualifications
The position requires a leader who is flexible and comfortable operating in a rapid growth environment and dealing with ambiguity. The role has a high degree of independence in making assessments and taking decisions in line with overall company and Chubb Group functional strategy.
- Bachelors degree in business marketing data Analytics or similar.
- 10 years of professional experience in the life insurance industry sector
- Strategic thinker with a customer-first mindset and a passion for delivering exceptional experiences.
- Proven experience in the Asia market with a strong understanding of regional customer behaviors and cultural nuances.
- Strong analytical skills with expertise in data analysis customer segmentation and predictive modeling
- Proficiency in customer analytics tools CRM platforms and data visualization software.
- Problem recognition and proactive implementation of effective solutions ability to provide innovative and constructive advice and flexibility in developing alternative solutions.
- Adapt to changing conditions.
- Uses clear language - precise and explain complex topics concisely.
- Excellent communication and presentation skills with outstanding influencing skills to a wide range of internal and external stakeholders and senior management.
Required Experience:
Exec
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.
