Senior Service Designer
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Senior Service DesignerJob Description
In the role of Service Designeryou have the opportunity to
look beyond point solutions and apply design-led thinking to deliver new multi-channel service strategies ecosystems or even new businesses to the markets. You connect well with designers and non-designers thrive in a highly collaborative environment and know how to tell a compelling story. You are a thorough lateral thinker who can pull up the sleeves and dig deep to deliver rewarding experiences.
You are responsible forthe following high-level areas of concerns:
- Customer Focus You prioritize the user experience above all else consistently developing early-stage service prototypes and design statements to gain a deep understanding of customer behavior business context and industry domain.
- Design Acumen You craft elegant service design solutions that delight our customers utilizing your superior knowledge and sensibility in service design to meet user needs and business objectives.
- Business Impact You drive alignment and commitment to service design decisions by soliciting synthesizing and managing stakeholder feedback. You partner with peers and stakeholders to deliver tangible results (early & often). You collaborate effectively with key functions such as marketing domain experts IT usability experts and engineering.
- Best Practices and Improvements You manage your own work within an agile process creating service design solutions that adhere to internal and industry standards (e.g. brand design system industry heuristics accessibility). You aspire to become a thought leader in service design and related practices continuously improving our methodologies and knowledge in service design Agile and other relevant areas.
- Team Development You are ambitious in excelling in your craft of service design deepening your expertise in related competencies and continuously leveling the playing field for peers both within and outside of design.
- Collaboration You actively partner with stakeholders across the enterprise as strong customer experience-oriented contributors. To earn service design a place at the table you must show resilience in dialogues with stakeholders confidently presenting your case and then committing to collaborative decisions.
To succeed in this role
we expect you have either a degree or demonstrable experience in Interaction and/or Service design to be comfortable with industry activities and deliverables:
- Qualitative and quantitative gathering analyzing and understanding user needs formative and evaluative
- Defining customer journeys to formulate customer experience painpoints and opportunities
- Writing use cases & scenarios
- Define service journeys service blueprints and key service moments.
- Creating experiential and service prototypes.
- Defining service architecture; people process and technology enablers
- Visual communication such as Layout Color Typography Icons and Images
- Set-up and execute customer and user research to identify customer needs and painpoints
- Ability to facilitate multistakeholder co-creation sessions and workshops.
- Curiosity asking insightful questions active listening and engaging more deeply with problems (incl. empathy and self-learning).
- Ability to deal with ambiguity and translating high complexity into experiential design statements
Effective communication such as explaining thinking behind designs (incl. storytelling)
Collaboration and incorporating ideas of other functions such as developers clients and team members (incl. design-thinking)
Ability to think in systems and communicate complexity effectively to stakeholders.
- Using and extending our service design system (sDLS)
- Using metrics to measure service experience and service performance
- Understanding service delivery and service ecosystems
- UX design and prototyping tools e.g. Figma
- Clinical workflow and procedures (health systems only)
- Customer journey mapping Service blueprinting
- PDLM for Services
Required Experience:
Senior IC
Key Skills
- Mechanical Design
- Layout Design
- CAD
- Adobe Creative Suite
- Creo
- Sheet Metal
- Drafting
- Adobe Photoshop
- Autocad
- Adobe Illustrator
- Sketch
- Adobe Indesign
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
