Senior Cloud Engineer

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Fastlyは誰もが自分の好きなことにより深くつながることのできる社会の実現を支援しますFastly のエッジクラウドプラットフォームはお客様のアプリケーションを可能な限りエンドユーザーの近く (インターネットのエッジ) で処理提供保護することでユーザーが優れたデジタル体験を迅速安全確実に創出することを可能にします当社のエッジクラウドプラットフォームは最新のインターネット技術を活用しプログラマブルでアジャイルなソフトウェア開発をサポートしますVimeoPinterestThe New York TimesGitHub をはじめとする世界的に著名な企業の多くが Fastly を活用しています

Fastly は信頼できるインターネットを構築していますご応募をお待ちしています

Senior Cloud Engineer (Customer Solutions Engineer)

Fastly is looking for a passionate and exceptional customer-focussed solutions engineer to be the primary technical contact and trusted advisor for Fastly customers building long-term customer relationships with a foundation of proactive and thorough assistance. This role requires the technical expertise and the focus of client-driven communications to act as the primary contact for some of our largest and most critical clients. Internally within Fastly we title this role as a Senior Cloud Engineer. A Senior Cloud Engineer will have broad technical expertise along with scripting/software development capabilities and an advanced understanding of networking protocols (HTTP TCP).

What Youll Do:

As the resident Fastly architect for your customer you are an extension of the customers technical team and represent and champion the customers needs within Fastly
Develop technical relationships with customers to build a deep understanding of their team infrastructure plans and problems they are encountering
Post-sales implementation of all Fastly products such as logging endpoints image optimization and VCL coding while documenting key aspects of the customers configuration for troubleshooting and engagement.
Investigate and recommend improvements to customers implementation and utilization of Fastlys technology stack
Look for opportunities to introduce new Fastly products that complement the customers needs
Partner internally to create customer strategies and assist with support requests or problems for assigned customers
Participate in regularly scheduled customer meetings on-site and by video/phone as necessary including cadence calls and Quarterly Business Review meetings
Responsible for tracking and reporting on the health of your customer accounts providing regular updates to Client Services leadership

What Were Looking For:

At least 8 years of experience in Pre-Sales or Post-Sales roles within Sales Engineering Technical Support Technical Account Management or Professional Services ideally with a background in CDNs Cloud and/or Application Security products.
Success as a relationship builder and collaborator with excellent verbal and written communication skills. Empathy and understanding of the customer.
Experience with some or all of the following foundational technologies: SaaS/Cloud or hybrid cloud deployments; Apache/NGINX/IIS or other web server platforms and associated Application server technologies and frameworks
Understanding of HTTP/s TCP TLS DNS HLS DASH Load Balancing Apache NGINX
Understanding of networking including BGP internet routing and the difference between transit and peering
Hands-on experience with Linux and scripting languages/tools such as (Python Sed Awk Perl JSON Ruby GO )
Understanding of HTTP and API security best practices
This is a hands-on role; you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
Capable and willing to travel for customer meetings as necessary.
Must be fluent in Japanese and English
While most duties will be performed during normal business hours there is an occasional requirement for a flexible schedule as necessary based on customer needs.

Well be super impressed if you have experience in any of these:

Proficiency in one or more programming languages
Superior organizational and project management skills
Kubernetes Know-how. Kubernetes is now being used everywhere and we always like to have more in-house knowledge
Knowledge of different Systems Config Management tools is very helpful
Any additional language skills

Work Hours

This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to the following preferred office locations:

Tokyo Japan

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

This position may require travel as required by your role or requested by your manager.

Benefits:

We care about you. Fastly works hard to create a positive environment for our employees and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Fastly を選ぶ理由

大きな影響力 Fastly は小さな企業ですが私たちのビジネスが与える影響力の範囲は非常に大きいです私たちのお客様には巨大なユーザーベースがある上に私たちはオープンソースのプロジェクトとイニシアチブへのサポートも拡大していますプログラミングの分野に限らずFastly の社員は自身の心に響くような活動に周囲の人々と協力して取り組むことが奨励されておりFastly は企業として社会への支援に尽力しています
分散型のチームワーク Fastly の本社はサンフランシスコにありますが世界中にオフィスがあり社員はさまざまな地域で働いています
多様性を尊重 Fastly は包括的かつ多様なチームの促進と維持を重視していますすべての社員が日々本来の自分らしさを大事にしながら仕事に打ち込み成功に向けて能力を発揮できるような企業をFastly は目指しています
情熱にあふれたチーム Fastly の社員は皆情熱に満ちあふれており周囲に合わせて個性を抑え込むよう求められることはありませんここでは作家やパイロットスキーヤー親 (子どもが人間でも動物でも)メイクアップのカリスマコーヒー愛好家など多様な個性を持つ人々が働いています私たちはすべての社員があるがままの自分を尊重し好きなことに情熱を注いでいることが何より大事であると考えています

Fastly では常に謙虚かつ優秀でクリエイティブなチームメンバーを求めていますFastly でのキャリアに興味のある方はぜひご応募ください応募時には必須事項をすべて記入した応募書類と履歴書または職務経歴書が必要です

すべての求人へのご応募は当社の公式キャリアサイトは平等な雇用機会を保証し差別やハラスメントのない安全で心地よい職場環境を社員に提供することに尽力していますFastly ではビジネスニーズ職務要件個人の資質に基づいて採用を決定します応募資格に適したすべての応募者は年齢祖先肌の色家族または医療休暇性自認または性表現遺伝情報結婚歴病状国籍家族または親の地位身体または精神的な障がい政治的所属退役軍人の地位人種宗教性別 (妊娠の有無を含む)性的指向または適用法や法令で保護されているその他の特性が考慮されることなく雇用に関わる検討の対象となります

障がいを持つアメリカ人法 (ADA) および連邦または州の障がい者法に基づいてFastly は障がいのある応募者および社員に対して合理的配慮を提供します求人への申込みや面接の過程への参加あるいは必要な職務の遂行のためおよび/または雇用に関わるその他の利点や特権を受けるために合理的配慮が必要な場合は採用担当者または Fastly Employee Relations チーム ( または) にご連絡ください

応募者から提出された個人データはFastly のプライバシーポリシーに従って収集および処理しています当社の応募者向けプライバシーポリシー

Required Experience:

Senior IC

Fastly は信頼できるインターネットを構築していますご応募をお待ちしています

Senior Cloud Engineer (Customer Solutions Engineer)

What Youll Do:

As the resident Fastly architect for your customer you are an extension of the customers technical team and represent and champion the customers needs within Fastly
Develop technical relationships with customers to build a deep understanding of their team infrastructure plans and problems they are encountering
Post-sales implementation of all Fastly products such as logging endpoints image optimization and VCL coding while documenting key aspects of the customers configuration for troubleshooting and engagement.
Investigate and recommend improvements to customers implementation and utilization of Fastlys technology stack
Look for opportunities to introduce new Fastly products that complement the customers needs
Partner internally to create customer strategies and assist with support requests or problems for assigned customers
Participate in regularly scheduled customer meetings on-site and by video/phone as necessary including cadence calls and Quarterly Business Review meetings
Responsible for tracking and reporting on the health of your customer accounts providing regular updates to Client Services leadership

What Were Looking For:

At least 8 years of experience in Pre-Sales or Post-Sales roles within Sales Engineering Technical Support Technical Account Management or Professional Services ideally with a background in CDNs Cloud and/or Application Security products.
Success as a relationship builder and collaborator with excellent verbal and written communication skills. Empathy and understanding of the customer.
Experience with some or all of the following foundational technologies: SaaS/Cloud or hybrid cloud deployments; Apache/NGINX/IIS or other web server platforms and associated Application server technologies and frameworks
Understanding of HTTP/s TCP TLS DNS HLS DASH Load Balancing Apache NGINX
Understanding of networking including BGP internet routing and the difference between transit and peering
Hands-on experience with Linux and scripting languages/tools such as (Python Sed Awk Perl JSON Ruby GO )
Understanding of HTTP and API security best practices
This is a hands-on role; you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
Capable and willing to travel for customer meetings as necessary.
Must be fluent in Japanese and English
While most duties will be performed during normal business hours there is an occasional requirement for a flexible schedule as necessary based on customer needs.

Well be super impressed if you have experience in any of these:

Proficiency in one or more programming languages
Superior organizational and project management skills
Kubernetes Know-how. Kubernetes is now being used everywhere and we always like to have more in-house knowledge
Knowledge of different Systems Config Management tools is very helpful
Any additional language skills

Work Hours

This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to the following preferred office locations:

Tokyo Japan

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

This position may require travel as required by your role or requested by your manager.

Benefits:

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Fastly を選ぶ理由

大きな影響力 Fastly は小さな企業ですが私たちのビジネスが与える影響力の範囲は非常に大きいです私たちのお客様には巨大なユーザーベースがある上に私たちはオープンソースのプロジェクトとイニシアチブへのサポートも拡大していますプログラミングの分野に限らずFastly の社員は自身の心に響くような活動に周囲の人々と協力して取り組むことが奨励されておりFastly は企業として社会への支援に尽力しています
分散型のチームワーク Fastly の本社はサンフランシスコにありますが世界中にオフィスがあり社員はさまざまな地域で働いています
多様性を尊重 Fastly は包括的かつ多様なチームの促進と維持を重視していますすべての社員が日々本来の自分らしさを大事にしながら仕事に打ち込み成功に向けて能力を発揮できるような企業をFastly は目指しています
情熱にあふれたチーム Fastly の社員は皆情熱に満ちあふれており周囲に合わせて個性を抑え込むよう求められることはありませんここでは作家やパイロットスキーヤー親 (子どもが人間でも動物でも)メイクアップのカリスマコーヒー愛好家など多様な個性を持つ人々が働いています私たちはすべての社員があるがままの自分を尊重し好きなことに情熱を注いでいることが何より大事であると考えています

応募者から提出された個人データはFastly のプライバシーポリシーに従って収集および処理しています当社の応募者向けプライバシーポリシー

Required Experience:

Senior IC

Key Skills

APIs
C/C++
Computer Graphics
Go
React
Redux
Node.js
AWS
Library Services
Assembly
GraphQL
High Voltage

Apply Now

About Company

Fastly

Fastly, Inc. is an American cloud computing services provider. Fastly's edge cloud platform provides a content delivery network, Internet security services, load balancing, and video & streaming services.

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